Support Knowledge Base

Support
Search Knowledge Base

Spokes Known Issue with Blackwire 700 Series: Unexpected Mute Activity with Skype

Issue

When using a Blackwire 700 series headset with Windows Vista, ending a Skype call with the device muted sometimes causes a subsequent Skype call to mute on its own after the call is answered.

Cause

Spokes and Skype are not properly coordinating mute with the headset under Vista.

Workaround/Resolution

After the call is active, if mute turns on unexpectedly, press the headset or softphone GUI Mute button to unmute.

Affected Operating System(s)

Windows Vista

Affected Software Application(s)

Spokes 2.7 and later when used with any version of Skype

Affected Hardware

Blackwire 700 Series

Date Raised

17 September 2012

Search Results