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Spokes Known Issue with Blackwire 700 Series: Unexpected Mute Activity with Skype

Article ID : 000010481
Issue
When using a Blackwire 700 series headset with Windows Vista, ending a Skype call with the device muted sometimes causes a subsequent Skype call to mute on its own after the call is answered.
Cause
Spokes and Skype are not properly coordinating mute with the headset under Vista.
Workaround/Resolution
After the call is active, if mute turns on unexpectedly, press the headset or softphone GUI Mute button to unmute.
Affected Operating System(s)
Windows Vista
Affected Software Application(s)
Spokes 2.7 and later when used with any version of Skype
Affected Hardware
Blackwire 700 Series
Date Raised
17 September 2012

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