Spokes Known Issue: Lync 2013 does not Change Presence when Headset is Donned
Article ID :
Spokes does not update the presence status in Lync 2013 as configured on the ‘Preferences’ tab of Plantronics Control Panel (PCP) when a headset with Smart Sensor™ is put on (DON) or removed (DOFF).
Lync 2013 removed the Application Programming Interface (API) previously used by Spokes to update the presence status in Lync 2010
Install the Plantronics Smart Presence Application for Lync 2013 (available for download at
) together with Spokes 2.8 to allow the presence status to be updated automatically from another softphone or a multi-interface Plantronics device. Refer to the
for more information.
Affected Operating System(s)
All versions of Windows
Affected Software Application(s)
Spokes 2.7 and later, with Lync 2013
All PC compatible devices with Smart Sensor, including Voyager Pro UC (v2), Voyager Legend UC and Blackwire 500/700 series headsets
January 22, 2013