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Spokes Known Issue: Lync 2013 does not Change Presence when Headset is Donned

Issue

Spokes does not update the presence status in Lync 2013 as configured on the ‘Preferences’ tab of Plantronics Control Panel (PCP) when a headset with Smart Sensor™ is put on (DON) or removed (DOFF).

Cause

Lync 2013 removed the Application Programming Interface (API) previously used by Spokes to update the presence status in Lync 2010.

Workaround/Resolution

Install the Plantronics Smart Presence Application for Lync 2013 (available for download at http://www.plantronics.com/us/support/software-downloads/business-windows.jsp) together with Spokes 2.8 to allow the presence status to be updated automatically from another softphone or a multi-interface Plantronics device. Refer to the Install Notes for more information.

Affected Operating System(s)

All versions of Windows

Affected Software Application(s)

Spokes 2.7 and later, with Lync 2013

Affected Hardware

All PC compatible devices with Smart Sensor, including Voyager Pro UC (v2), Voyager Legend UC and Blackwire 500/700 series headsets

Date Raised

January 22, 2013

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