If a Lync or Office Communicator (OC) call is made with a Calisto 620 speakerphone after first performing a Call Control key press on the device to activate the dial tone, a subsequent incoming call (while the first call is ringing or connected) will be answered by the next key press, rather than the key press ending the first call.
In the current software design, there is no reliable way for Spokes to detect the outgoing call state after the dial tone.
Dial outgoing calls from Lync/OC “on-hook” (i.e., do not press the Call Control button); alternatively, when calling with the dial tone active, if it is desired to end the first call before the second call is answered, do so by using the Lync/OC GUI.
Affected Operating System(s)
All versions of Windows
Affected Software Application(s)
Spokes 2.7 when used with any version of Microsoft Lync or Office Communicator
Calisto 620 Speakerphone
17 September 2012
Plantronics welcomes suggestions and feedback that can help us improve the products and services we provide.
For product support and customer service related inquiries, please choose from the following options: