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Hub 3.4, Plantronics Aware for Lync 3.4: Lync presence does work as expected after installing Hub 3.4 and Aware 3.4

Article ID : 000022500

Question

Why doesn’t my Lync presence change when I’m on a mobile, deskphone, or softphone call after upgrading to Hub 3.4 and Aware for Lync 2013?

Answer

There is a known issue with this release of Hub 3.4 and Aware 3.4.  The problem is that the Target Softphone is not being set to Lync 2013 in Hub (Hub > Settings > Softphones).  Changing the target softphone to Lync 2013 will correct the problem.  This will be corrected in a future version.

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