Computer Headset Troubleshooting: USB headset stops working after a period of inactivity
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Sometimes my headset stops working when it's been plugged into the USB port for awhile. What can I do to fix this?
Your USB headset or other audio device appears to be dead after a period of inactivity.
Your computer's USB port goes into sleep mode after a period of inactivity.
Unplug the headset from the USB port, and then plug it back in.
Disable USB port sleep mode. To do so:
- Plug your Plantronics USB device into your computer.
- Open Device Manager by clicking Start > Control Panel > Device Manager (if you're in small icon view).
- From the View menu, select Devices by connection. Your view should look similar to the following:
- Expand ACPI PC, then Microsoft ACPI-Compliant System, and finally PCI bus (see above).
- Expand one of the Host Controller devices, then USB Root Hub, then Generic USB Hub, and finally USB Composite Device.
- If your Plantronics product is not listed, repeat Step 4 with the next Host Controller device. If your Plantronics product is listed, then go back up and right-click USB Root Hub, and then click Properties. The USB Root Hub Properties window appears.
- Click the Power Management tab.
- Clear the "Allow the computer to turn off the device to save power" check box (see above).
- Click OK to save your changes.
This procedure only affects the USB port to which your Plantronics device is currently connected. If you want to use the device in a different USB port, you will have to repeat the procedure.