Support Knowledge Base

Support
Search Knowledge Base

.Audio 995 Troubleshooting: Headset Did Not Connect to the Wireless USB Adaptor on First Use

Question

My headset did not connect to the wireless USB adapter on first use. What can I do?

Answer

If you find that the headset did not connect to the wireless USB adapter on first use:

  • Ensure the headset is fully charged and powered on.
  • Ensure that the wireless USB adapter is plugged into a powered USB port. If the port is powered, the LED on the wireless USB adapter will be lit.
  • If the wireless USB adapter is plugged into a USB hub, ensure that the USB hub is turned on.
  • If all of the above fails, then follow the steps to pair the headset to the wireless USB adapter.

Sign up to receive news and exclusive offers from Plantronics

Select your country
×