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BackBeat 903/906 Troubleshooting: Headphones Not Working

Question

My headphones seem to charge, but will not power on/my headphones seem to be dead. Is there anything I can do?

Answer

If your BackBeat 903/906 headphones will not power on,

  1. Try performing a system reset. Click here for instructions.
  2. If the system reset does not work, we will be happy to replace your headset. Click here to view our replacement instructions.