CS Wireless Headset Systems Troubleshooting: Echo
I hear an echo/my callers hear an echo during a call. What can I do to fix this?
If you hear distortion or an echo on your call, try the following:
- First, try reducing the speaking volume. If the issue persists, try reducing the listening volume as well. Click here for instructions.
- Ensure that the microphone is pointing towards your chin.
- Listening volume may be too high on the phone. If your phone has a handset volume control, lower this until the distortion disappears.
- The base may be too close to the computer or phone. Try moving the base 6" away from the phone and 12" away from the computer.
- Perform a system reset.
If the issue persists, contact our Technical Assistance Center.