CS Wireless Headset Systems Troubleshooting: Echo
I hear an echo/my callers hear an echo during a call. What can I do to fix this?
If you hear distortion or an echo on your call, try the following:
First, try reducing the speaking volume. If the issue persists, try reducing the listening volume as well. Click here for instructions.
Ensure that the microphone is pointing towards your chin.
Listening volume may be too high on the phone. If your phone has a handset volume control, lower this until the distortion disappears.
The base may be too close to the computer or phone. Try moving the base 6" away from the phone and 12" away from the computer.
Perform a system reset.
If the issue persists, contact our Technical Assistance Center.