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CS Wireless Headset Systems Troubleshooting: Echo

Question

I hear an echo/my callers hear an echo during a call. What can I do to fix this?

Answer

If you hear distortion or an echo on your call, try the following:

  • First, try reducing the speaking volume. If the issue persists, try reducing the listening volume as well. Click here for instructions.
  • Ensure that the microphone is pointing towards your chin.
  • Listening volume may be too high on the phone. If your phone has a handset volume control, lower this until the distortion disappears.
  • The base may be too close to the computer or phone. Try moving the base 6" away from the phone and 12" away from the computer.
  • Perform a system reset.

If the issue persists, contact our Technical Assistance Center.

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