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Savi 400 Series with an MDA200 Troubleshooting: No ring alert from desk phone

Question

I use a Savi 440 with an MDA200 connected to my desk phone. I am using your EHS cable. The headset does not provide a ring alert. Can this be corrected?

Answer

Unfortunately no. It is not possible for the MDA200 to provide an incoming call alert (ring alert) to the Savi 400 through the EHS cable. This limitation is not unique to any specific phone brand or model.