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Savi 700/CS500 Series with APC-45 Troubleshooting: No continuous ring alerts

Question

I cannot hear continuous ring alerts with my Savi 700 series and an APC-45 (or CS500 and APC-45) with a Cisco SPA 512G/525G/514 phone. What is the issue?

Answer

Cisco phones send a onetime three beep alert to the headset. It does not send continuous ring alerts to the headset. Cisco engineering is aware of this issue and does not plan to fix it unless there is a customer escalation.

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