Shopping cart

Product Quantity Price Subtotal
Cart Subtotal
Plantronics currently ships direct to consumer only to the United States, United Kingdom, Germany, France, Italy, Finland, Netherlands, Spain, and Australia.

USB and UC Headset Troubleshooting: Lost Audio in Windows 7

Article ID : 000014518


I have no audio or intermittent audio issues when using a Plantronics USB headset on a Windows 7 PC. What can I do to fix this?


Microsoft has released a new hotfix to address lost audio problems (MS13-081). The hotfix also addresses certain security vulnerabilities. Hotfix MS13-081 is described in Microsoft KB article 2484031 

Additional details on hotfix MS13-081, including security and known issues are described in Microsoft KB 2862330

Need more help?

Contact Support

Sign up to receive news and exclusive offers from Plantronics