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USB and UC Headset Troubleshooting: Lost Audio in Windows 7

Article ID : 000014518

Question

I have no audio or intermittent audio issues when using a Plantronics USB headset on a Windows 7 PC. What can I do to fix this?

Answer

Microsoft has released a new hotfix to address lost audio problems (MS13-081). The hotfix also addresses certain security vulnerabilities. Hotfix MS13-081 is described in Microsoft KB article 2484031 

Additional details on hotfix MS13-081, including security and known issues are described in Microsoft KB 2862330

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