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Voyager Focus UC Troubleshooting: Media Unmutes During Call

Article ID : 000022717

Question

When I am listening to music streaming from the internet and receive a phone call the music initially mutes but then restarts after two minutes while I am still in the call.  How can I stop this?

Answer

The problem is unique to Microsoft Internet Explorer.  It does not occur with Chrome or Firefox browser. Plantronics engineering is investigating possible solutions but the root cause is in the interaction between Internet Explorer and Windows Sounds controls.  As a workaround remember to pause your streaming content during calls or try using a different browser.
 
Additional information:

Windows Sounds Control Panel has settings to manage media playback during phone calls.  The settings are at Control Panel > Sounds > Communications.  The controls provide several options (see image below).  The problem occurs when the option “Mute all other sounds” is selected.  This feature does not work correctly when streaming on Microsoft Internet Explorer.

Screen shot of the Communications tab of the "Sound" menu that shows "mute all other sounds" option selected

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