Shopping cart

Product Quantity Price Subtotal
Cart Subtotal
Plantronics currently ships direct to consumer only to the United States, United Kingdom, Germany, France, Italy, Finland, Netherlands, Spain, and Australia.
×

Wireless Headsets used with the APC-41/APC-42: Troubleshooting transferring calls when used with Cisco 79xx phones

Article ID : 000020320

Question

I have a Cisco 79xx phone and am using a Plantronics wireless headset with an APC-41/APC-42 EHS cable. When I attempt to transfer a call, the original call is placed on hold but I am not able to dial the transfer destination. When I already have an active call on the phone, I am unable to answer the new incoming call. The original call is placed on hold and the new call is disconnected. Is there a fix for this problem?

Answer

The issue started with firmware release 9.3(1) SR4. Cisco will correct the issue in release 9.4.2.

Need more help?

Contact Support

Sign up to receive news and exclusive offers from Plantronics