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Plantronics Hub Release Notes

معرّف المقال :
000019530

Plantronics Hub v3.13.1

April 18, 2019: Plantronics Hub for Windows/Mac v3.13.1 Release
 
 
Resolved Issues
 

  • Resolves issue in Plantronics Hub for Windows v3.13.0 with some softphones, including Cisco Jabber and Swyx SwyxIt!, that resulted in the loss of remote call control.
 
 
Known Issues
 
  • Plantronics Manager cannot update Plantronics Hub v3.12 clients using the Plantronics Manager software update policy feature. Plantronics Hub v3.12 must first be uninstalled, and the new version (Plantronics Hub v3.13 or higher) must be deployed to host systems on the tenant. Plantronics Hub v3.11 and lower are not affected and can be updated using the software update policy feature. 
  • On Plantronics Hub for Mac, when starting My Habitat Soundscaping audio is automatically routed to the default audio device. Users must manually change their default audio device to the headset and quit and re-start Plantronics Hub.
  • When using My Habitat Soundscaping, users must manually turn off other audio streams, including music, podcasts and calls if the softphone is not supported by Plantronics Hub.
  • At the end of a call, My Habitat Soundscaping may demonstrate a brief volume level change.
  • On the MDA220 (Product ID 0xAD04), the serial number is not reported correctly in Plantronics Hub for Windows and Mac. It is also not accurately reported to Plantronics Manager Pro.
  • Lost audio connections may occur if the BT600 is unplugged and then plugged back in. Users must shut down Plantronics Hub and re-start it to regain audio connection.
  • During a firmware update, if an MDA220 becomes bricked, Plantronics Hub can no longer detect the device.
  • Support for local firmware update for BT300 (Product ID = 417) is not available.
  • On Cisco Jabber call, audio unmutes when user joins a non-audio Skype for Business meeting.
  • On Plantronics Hub for Mac, the call end button on the headset may not reliably work during a softphone call on Voyager 8200 with a BT600 and on Blackwire C320, C720.
  • Unplugging the following devices during the firmware update process may result in the recovery process not working correctly: Blackwire C315, C325.
  • After wearing sensor is turned off for Blackwire 710/720, Plantronics Hub still shows sensor-dependent settings as ON yet they do not work.
  • When using the call button to flash between an active call and a call on hold using Avaya Communicator 2.1, both calls may be put in a hold state and may require using the softphone user interface to resume the call.
  • To ensure accurate data in Plantronics Manager Pro reports, customers using Avaya Equinox should open the softphone client prior to opening Plantronics Hub for Windows.

 
Plantronics Hub v3.13.0
March 18, 2019: Plantronics Hub for Windows/Mac v3.13.0 Release
 
What's New
 
  • Adds support in Plantronics Manager Pro for Genesys PureCloud for macOS.
  • Added support for AppLocker. Plantronics Hub will no longer install files to C:\ProgramData folders.
  • Pseudonymization Feature Added to Prevent Collection of Username and Hostname
    • Starting with 3.13, the Username and Hostname (two required pieces of personal data) will be encrypted by default.
    • Pseudonymization happens at the client; real username and hostname does not leave company network 
Resolved Issues
 
  • Resolved issue with Savi 8200 (pid ac2b) that prevented the device from authorizing with a Plantronics Manager Pro tenant.
  • Resolves issue on Plantronics Hub for Mac v3.12 that could result in variable usage of memory.
  • Resolves issue on Windows 10 systems for users with Genesys WDE 8.5.127.06 client that resulted in a lost audio and crash of Plantronics Hub.
  • Resolves issue with Plantronics Hub v3.12 on Windows 10 (64-bit) that caused softphones that had been unchecked from the Softphones page to become checked again on Plantronics Hub re-open. 
  • Resolves issue on Plantronics Hub for Mac that caused troubleshooting mode to remain on.
  • Resolved issue with My Habitat Soundscaping that caused the My Habitat Soundscaping system tray options to become out of synchronization after user placed or removed a sensor-based headset.
 
 
Known Issues
 
  • On Plantronics Hub for Mac, when starting My Habitat Soundscaping audio is automatically routed to the default audio device. Users must manually change their default audio device to the headset and quit and re-start Plantronics Hub.
  • When using My Habitat Soundscaping, users must manually turn off other audio streams, including music, podcasts and calls if the softphone is not supported by Plantronics Hub.
  • At the end of a call, My Habitat Soundscaping may demonstrate a brief volume level change.
  • On the MDA220 (Product ID 0xAD04), the serial number is not reported correctly in Plantronics Hub for Windows and Mac. It is also not accurately reported to Plantronics Manager Pro.
  • Lost audio connections may occur if the BT600 is unplugged and then plugged back in. Users must shut down Plantronics Hub and re-start it to regain audio connection.
  • During a firmware update, if an MDA220 becomes bricked, Plantronics Hub can no longer detect the device.
  • Support for local firmware update for BT300 (Product ID = 417) is not available.
  • On Cisco Jabber call, audio unmutes when user joins a non-audio Skype for Business meeting.
  • On Plantronics Hub for Mac, the call end button on the headset may not reliably work during a softphone call on Voyager 8200 with a BT600 and on Blackwire C320, C720.
  • Unplugging the following devices during the firmware update process may result in the recovery process not working correctly: Blackwire C315, C325.
  • After wearing sensor is turned off for Blackwire 710/720, Plantronics Hub still shows sensor-dependent settings as ON yet they do not work.
  • When using the call button to flash between an active call and a call on hold using Avaya Communicator 2.1, both calls may be put in a hold state and may require using the softphone user interface to resume the call.
  • To ensure accurate data in Plantronics Manager Pro reports, customers using Avaya Equinox should open the softphone client prior to opening Plantronics Hub for Windows.

Plantronics HUB  v3.12 Release

December 2, 2018: Plantronics Hub for Windows/Mac 
 
What's New
 
  • Adds support in Plantronics Manager Pro for Genesys Workspace Web Edition v8.5.202.23. Call control support was included in Hub 3.11.0.
  • Adds support for My Habitat Soundscaping feature to Plantronics Hub for Windows/Mac for Habitat Soundscaping customers.
  • Adds a Network Assessment tool in the Support section. Conducts an on-demand system test to ensure full functionality with Plantronics Manager Pro. For more detail on the latest updates to Plantronics Manager Pro, go to Plantronics-Manager-Pro-Release-Notes
  • Adds functional modular logging to the Software Log files in Troubleshooting Assistance.
  • Adds a Clear Software Logs option in the Troubleshooting Assistance section.
 
Resolved Issues
 
  • Improves support for silent updates scheduled using Plantronics Manager Pro.
  • Improves the options for saving log files in the Troubleshooting section.
  • Improves stability of Plantronics Hub when closing application.
  • Improves installation process in Plantronics Hub for Mac to unmount volume when installation is complete.
  • Improves reliability with Netphone client.
  • Resolves an issue when a user is on a muted Jabber call. Joining a Microsoft Skype for Business meeting (screen share only) caused the call to unmute.
  • On the Savi 8200 Series, both the base and the headset serial numbers now display.
  • Improves LDAP logging details to assist in troubleshooting.
  • On Plantronics Hub for Mac, improves third-party device unplug event logging in Plantronics Manager Pro.
 
 
Known Issues
 
  • On Plantronics Hub for Mac, when starting My Habitat Soundscaping audio is automatically routed to the default audio device. Users must manually change their default audio device to the headset and quit and re-start Plantronics Hub.
  • When using My Habitat Soundscaping, users must manually turn off other audio streams, including music, podcasts and calls if the softphone is not supported by Plantronics Hub.
  • At the end of a call, My Habitat Soundscaping may demonstrate a brief volume level change.
  • On the MDA220 (Product ID 0xAD04), the serial number is not reported correctly in Plantronics Hub for Windows and Mac. It is also not accurately reported to Plantronics Manager Pro.
  • Lost audio connections may occur if the BT600 is unplugged and then plugged back in. Users must shut down Plantronics Hub and re-start it to regain audio connection.
  • During a firmware update, if an MDA220 becomes bricked, Plantronics Hub can no longer detect the device.
  • Support for local firmware update for BT300 (Product ID = 417) is not available.
  • On Cisco Jabber call, audio unmutes when user joins a non-audio Skype for Business meeting.
  • On Plantronics Hub for Mac, the call end button on the headset may not reliably work during a softphone call on Voyager 8200 with a BT600 and on Blackwire C320, C720.
  • Unplugging the following devices during the firmware update process may result in the recovery process not working correctly: Blackwire C315, C325.
  • After wearing sensor is turned off for Blackwire 710/720, Plantronics Hub still shows sensor-dependent settings as ON yet they do not work.
  • When using the call button to flash between an active call and a call on hold using Avaya Communicator 2.1, both calls may be put in a hold state and may require using the softphone user interface to resume the call.
  • To ensure accurate data in Plantronics Manager Pro reports, customers using Avaya Equinox should open the softphone client prior to opening Plantronics Hub for Windows.


Plantronics Hub v3.11.3

October 30, 2018: Plantronics Hub for Windows/Mac v3.11.3 Release
 
 
What's New
 
  • Bug fixes.
 
Resolved Issues
 
  • SWD-2665 - HUB 3.11.2 GUI Pops Up and Exit Continuously when deploying PMP silent mode policy for FW Update
    • Resolves an issue with Plantronics Hub continuously closing and re-opening while trying to  apply an already completed firmware update. This issue occurred only when the firmware update policy was set to Silent in Plantronics Manager Pro.
  • SWD-2643 - Skype for Business client becomes unresponsive when you join a meeting with lots of participants
    • Resolves an issue with delays when joining a large Microsoft Skype for Business meeting of 50 or more attendees.
  • SWD-2703 - DFU | after Language update, Yen HS continues in FW update loop that resulted in dropped calls and possible Plantronics Hub crashes on Voyager 6200.
    • Resolves an issue on Savi 8200 Series when the headset is directly plugged into the USB port of a PC.  The update notification message continued to appear after the specified update was completed.
 
 
Known Issues
 
  • On the MDA220 (Product ID 0xAD04), the serial number is not reported correctly in Plantronics Hub for Windows and Mac. It is also not accurately reported to Plantronics Manager Pro.
  • Lost audio connections may occur if the BT600 is unplugged and then re-plugged. Users must shut down Hub and re-start it to regain audio connection.
  • During a firmware update, if an MDA220 becomes bricked, Plantronics Hub can no longer see the device.
  • Support for local firmware update for BT300 (Product ID = 417) is not available.
  • On Jabber call, audio unmutes when user joins a non-audio Skype for Business meeting.
  • On Plantronics Hub for Mac, the call end button on the headset may not reliably work during a softphone call on Voyager 8200 with a BT600 and on Blackwire C320, C720.
  • Unplugging the following devices during the firmware update process may result in the recovery process not working correctly: Blackwire C315, C325.
  • After wearing sensor is turned off for Blackwire 710/720, Plantronics Hub still shows sensor-dependent settings as ON yet they do not work.
  • When using the call button to flash between an active call and a call on hold using Avaya Communicator 2.1, both calls may be put in a hold state and may require using the softphone user interface to resume the call.
  • To ensure accurate data in Plantronics Manager Pro reports, customers using Avaya Equinox should open the softphone client prior to opening Plantronics Hub for Windows.
 
 

  Plantronics Hub v3.11.2


August 13, 2018: Plantronics Hub for Windows/Mac v3.11.2 Release
 
 
What's New
 
  • Added support for the APU 76 (Product Identification Number 0xAF0B).
  • Updated Plantronics support for Broadsoft UC One softphone clients.  
  • On the Calisto 7200, adds support for Polycom® NoiseBlock™ technology. NoiseBlock™ technology automatically mutes the microphone when a user stops speaking, silencing noises that can interrupt the conversation. You’ll stay focused on your meeting, not the mute button.
 
Resolved Issues
 
  • Resolves intermittent failure that caused the connection to the enterprise tenant to fail.
  • Resolves issue on Plantronics Hub for Mac that showed an earlier version of Hub on the About screen for users registered to an enterprise tenant.
  • Fixes issue with a language change on a Voyager Legend and Blackwire 500 Series products.
  • Updates Plantronics Hub softphone support for Cisco Jabber.
  • Updated Plantronics support for retrieving LDAP Group Membership names for Plantronics Manager Pro customers.
  • Resolves issue Skype for Business calls that resulted in dropped calls and possible Plantronics Hub crashes on Voyager 6200.
 
 
Known Issues
 
  • On the MDA220 (Product ID 0xAD04), the serial number is not reported correctly in Plantronics Hub for Windows and Mac. It is also not accurately reported to Plantronics Manager Pro.
  • Lost audio connections may occur if the BT600 is unplugged and then re-plugged. Users must shut down Hub and re-start it to regain audio connection.
  • During a firmware update, if an MDA220 becomes bricked, Plantronics Hub can no longer see the device.
  • Support for local firmware update for BT300 (Product ID = 417) is not available.
  • On Jabber call, audio unmutes when user joins a non-audio Skype for Business meeting.
  • On Plantronics Hub for Mac, the call end button on the headset may not reliably work during a softphone call on Voyager 8200 with a BT600 and on Blackwire C320, C720.
  • Unplugging the following devices during the firmware update process may result in the recovery process not working correctly: Blackwire C315, C325.
  • After wearing sensor is turned off for Blackwire 710/720, Plantronics Hub still shows sensor-dependent settings as ON yet they do not work.
  • When using the call button to flash between an active call and a call on hold using Avaya Communicator 2.1, both calls may be put in a hold state and may require using the softphone user interface to resume the call.
  • To ensure accurate data in Plantronics Manager Pro reports, customers using Avaya Equinox should open the softphone client prior to opening Plantronics Hub for Windows.
 

 

 
Earlier Versions  
Earlier versions of the release notes can be found here.

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