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SaaS (Plantronics Manager/Plantronics Manager Pro) Release Notes

Article ID :
000021552

April 2, 2018: Plantronics Manager Pro 3.11 General Distribution Release
 
Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for information for information on newly added Plantronics Hub features and newly supported softphones and devices.


What's New
 
  • Firmware Update improvement | Single Plantronics device requirement for successful firmware update removed.  End user can have more than one Plantronics device plugged into target system and firmware update will succeed
  • Management of Devices on Mobile | Plantronics Hub for Mobile can now be connected to an enterprise tenant for inventory and management purposes.  IT can manage firmware updates and settings (select devices) and view mobile devices in a subset of the available reports (see Data Insights section below for details)
Supported Devices Firmware Update Settings Update
Voyager 3200 UC Yes Yes
Voyager 6200 UC Yes Yes
Voyager 5200 UC Yes Yes
Voyager 8200 UC Yes Yes
Voyager Focus UC No Yes
 
  • VDI | Users area:  In the Users area, you can now filter on Host=VDI to view all VDI clients.  Additionally, within an individual’s User Profile, VDI accounts are now indicated
  • Audit Trail | A new report is available within the Reports Library providing IT with information on administrator activity and API access 
    • Running, downloading reports
    • Deleting users, devices, products, hosts
    • Export/download of audit log
    • Changing of data retention term
    • account changes
    • new SSO logon/account creation
    • successful and failed application authentication attempts by an app
    • authorization granted/denied to an app
    • log on attempts (successful or unsuccessful)
    • log out
  • Data Retention Policy | IT can now define how long data should be retained. Default is to retain the content indefinitely.  No data will be purged as a result of the upgrade to 3.11
  • Encrypt Data at Rest | Disk level encryption is being added for data at rest
  • Encrypt Download of Firmware | A small subset of firmware was previously configured to download using http.  This has been updated so all firmware will now be downloaded using https. 
  • Tablet Support| Plantronics Manager Pro is now supported on tablets
  • Software Policy Update | To be consistent with hardware, when creating a software policy, you will now need to select between a settings policy and a version upgrade policy.  This new methodology has been applied to any existing software policies.  You will now see a Software Version and a Software Settings for any previous Software Policies in your tenant. 
  • Policy Deployment to Users | A policy can now be deployed to an individual.  Previously, a policy could only be deployed to a group
  • Notifications | Notifications sent to administrators have been updated.  This includes elimination of multiple emails for devices of the same name but different product ID’s
  • Administrator Account Activation Expiration | The activation link sent to newly created administrators will now expire in 14 days
  • Other Manufacturer Devices Expanded | Any USB “Audio” device will now be inventoried.  Previously USB devices that exposed the telephony page were inventoried
  • Other Manufacturer Devices Field Population| Many USB devices do not tell the operating system manufacturer information during the enumeration process which caused the manufacturer field in reports to be null. To work around these manufacturing defects, Plantronics will attempt to look up the Vendor ID to ensure the manufacturer data is available
  • SSO for ADFS | We now support ADFS SSO.  This knowledge base article contains the configuration details
  • Exclude Accounts Feature | New configuration option to prevent Plantronics Hub from sending data to Plantronics Manager Pro for specific accounts.  Provides IT with ability to exclude generic accounts from management as in the case of generic VDI users and system management accounts.
  • Firmware Version Simplification | The displayed firmware version throughout Plantronics Manager Pro has been simplified
 
Data Insights (Plantronics Manager Pro Subscription Required)
  • The Reports Library has been rearchitected.  A knowledge base article has been created to capture these details.
  • The following Reports have been updated to display mobile device data:
    • Device Distribution
    • Device Inventory
    • Policy Compliance
    • Version Status
    • Conversation Analytics
    • Acoustic Events
  • Policy Compliance | New report in the Asset Management & Adoption Suite.  Use this report to monitor users' compliance with the firmware and software policies you have defined.
  • Version Status | This report was updated in 3.9 to show policy compliance information in addition to version information for devices and Plantronics Hub clients.  With the introduction of the Policy Compliance report, this Version Status report will no longer show compliance information.  Use this report to view the distribution of firmware and software across your enterprise as they relate to the latest versions available from Plantronics.
 
Resolved Issues
 
  • Softphone Status | Avaya One X Communicator Mac Versions are incorrectly displayed in Softphone Status Report
  • Reports | The product filter for reports only shows the Bluetooth adapter for some reports.  All events are associated to the Bluetooth adapter and as a result, the associated headset is not selectable in the product filter.  This issue is still present for a subset of reports.
  • Data with apostrophe isn't correctly displayed in csv report document
  • Improvements to report performance by optimizing queries and index usage. 403 error occurring when multiple reports with large amount of data are opened simultaneously
  • Fixed software snapshot on home page to show hosts, not users
  • Removed devices not associated with users from inventory
  • Fixed issue with orphaned data after user deletion causing Non-transient DB errors
  • Blackwire 32xx Product ID’s require replug but this not indicated in the UI
  • Voyager 6200: When Mute Reminder set to On the “When I Start Speaking, secondary parameter is not displayed”
  • Voyager Focus UC missing support for the Volume Level Tones setting
  • Softphone manufacturer and softphone products filters missing from Softphone Adoption report
  • Multiple general user interface fixes in both core product and reports library
Known Issues
  • After firmware update that changed the devices ProductID, there is no information about ProductID change               
  • Version Status | Color of the bar in report for users without policy becomes invisible when more than 10 records are present in report
  • Report timestamps have changed following update in reporting engine application (outside vendor).  We previously displayed the local timezone but time now shows the offset from GMT.  Issue being researched with vendor
  • Plantronics Manager update type of “silent” not currently available
Plantronics Manager/Pro Release Notes 3.10.2

December 12, 2017: Plantronics Manager and Plantronics Manager Pro 3.10.2 Maintenance Release

What's New
  • Silent Updates for Windows | Schedule a firmware policy to update your devices after-hours (Plantronics Manager and Plantronics Manager Pro)
 
Accommodating this functionality requires the hardware update process and the settings update process be split, resulting in two policies rather than the single hardware policy we have today.This new methodology has been applied to any existing hardware policies.You will now see a Firmware Policy and a Settings Policy for any previous Hardware Policies in your tenant.

Resolved Issues
 
General
  • LDAP Query brings in extra user(s)
  • Plantronics Hub not being notified of, or receiving Firmware updates in proxied environment
  • Definition of Active/Inactive/Out of Service is missing from host and user inventory pages
  • Wrong implementation of the filter on Create Policy | Select Software dialog
  • Link to "Terms", on sign in page, leads to non-existent page
  • User count should exclude Plantronics Manager Pro Admins
  • Using Policy to lock the mobile ringtone setting to OFF for Voyager 3200 does not work.  Locks setting to Tone 1 in Plantronics Hub
  • Device not always deleted when all users of the specific device have been deleted.
  • In the Company Snapshot | Plantronics Hub module we are now displaying software versions per host rather than per user.
 
Data Insights (Plantronics Manager Pro)
  • General reporting performance improvements when running reports on large datasets.  Resolves occasional 403 error.
  • Removed the "Download Full CSV" option for reports with the exception of the Inventory report.  Some level of filter must be applied moving forward.
  • Device Inventory Report | Serial number filter should be device filter
  • Broken Hyperlink in Conversation Details Deskphone Report (table view)
  • Device Inventory Report | Manufacturers filter does not work as expected.  Manual filter selecting and double click drill down causes conflicts
Known Issues

General
  • After firmware update that changed the devices ProductID, there is no information about ProductID change               
 
Data Insights (Plantronics Manager Pro
 
  • Version Status | Color of the bar in report for users without policy becomes invisible when more than 10 records are present in report
  • Softphone Status | Avaya One X Communicator Mac Versions are incorrectly displayed in Softphone Status Report
  • Report timestamps have changed following update in reporting engine application.  We previously displayed the local timezone but time now shows the offset from GMT.  Issue being researched with the company.
  • Data with apostrophe isn't correctly displayed in CSV report document
  • Reports | The product filter for reports only shows the Bluetooth adapter for some reports.  All events are associated to the Bluetooth adapter and as a result, the associated headset is not selectable in the product filter.  This issue is still present for a subset of reports.

Plantronics Manager/Pro Release Notes 3.10.1

September 25, 2017: Plantronics Manager and Plantronics Manager Pro 3.10.1 Maintenance Release

What's New – Plantronics Developer Connection (API Open Data Access)
  • Asset Analysis API:  Added the ability to query hosts with zero devices (Device Distribution)
  • For Plantronics Manager Pro Open Data Access – API release notes click here
Resolved Issues
  • Accounts page not displaying correctly after adding over 41 Administrators
  • The Anti-Startle default value in Plantronics Hub is different from the default value in Plantronics Manager Pro for the Encore Pro 725 device.
  • The sorting of Hosts (Inventory | Hosts) by the “Last Polled” column appears to sort in a random order when multiple users share the same host.  Only pulling in the last users last connection timestamp now so the Last Polled can be sorted accurately.
  • The filtering of Hosts (Inventory | Hosts) by the “Status” column not working correctly when multiple users share the same host.  Changing Status to “Multiple” when a Host has both inactive and active associated users.
  • Device is not always deleted when all users of the specific device have been deleted.
  • In the Company Snapshot | Plantronics Hub module we are now displaying software versions per host rather than per user.
  • Plantronics Manager Pro user interface showing “Real Time” instead of “Streaming”.  Modified to be consistent with our Plantronics Developer Connection terminology.
Plantronics Developer Connection (API Open Data Access)
  • Passing an empty value for muteusageLevel throw a 400 error.
  • Attempting to access API’s from an unsubscribed suite provides response of “Ok” rather than Suite Not Subscribed
  • Detected date for “Other Manufacturers” devices not available in API.
  • Updated the Conversation Analysis API to not limit page count to 10 and to sort by date, most recent first 
Known Issues
  • Error 403:  Error can appear when running a report for a large dataset for a long time period ( a year or better).  Shorten time period as a workaround.
  • Applications page in Plantronics Manager Pro may show applications in Pending state even if they are authorized until the page is refreshed.
  • PDC | API:  Call Summary API showing zero for all percentages
  • Reports | The product filter for reports only show the Bluetooth adapter.  All events are associated with the Bluetooth adapter and as a result, the associated headset is not selectable in the product filter. 
  • Intermittently SW Version status and Device Distribution report states aren't updated for more than 30 minutes
  • Voyager 3200: When Policy deployed locking the PC ringtone setting to OFF, it ends up locked to Tone 1 in Hub
  • Devices with no related users are not deleted
  • Putting call on hold from Skype for Business UI will trigger a call end event in reports
  • After FW update that changed device's PID, there is no information about PID change  
  • Reports can't be loaded on Mozilla Firefox when cache isn't deleted for some time
  • Color of the Bar for users without policy becomes invisible when more than 10 records are present in report
  • Data with apostrophe isn't correctly displayed in CSV report document although in table insight it is           
  • Inactive and Active devices can't be distinguished with ease due to fact that insight colors for this groups are very similar
  • Avaya One X Communicator Mac Versions are incorrectly displayed in Softphone status report insight


SaaS Release Notes 3.10

July 20, 2017: Plantronics Manager and Plantronics Manager Pro 3.10 General Distribution Release

What's New - General

 
  • Policy Page | Improved Policy User Experience

    [Plantronics Manager Pro]  In 3.9, the firmware and software update deployment mechanism was replaced with Policies.  A policy was auto-generated for each device type found in the environment.  IT could then customize and enable this default policy as needed.  This made it simple for IT but created a very cluttered page preventing IT from locating devices they wanted to manage as well as identifying policies that had already been enabled.

    We are modifying this behavior in 3.10 to allow IT to create Policies only for those devices they need to manage.  Default policies will no longer be created.  If IT would like to enforce a setting or an update, they must create a policy and customize.  The elimination of the auto-creation of default policies will provide IT with a much cleaner interface and more efficient interactions.  This change impacts both previously created policies as well as the flow for creating new policies.  Here are the details:

     
    • Previously auto-generated policies that are in an inactive state will be removed
    • Previously auto-generated policies that are in an active state will persist
    • Auto-generated policy name of “default” will now be editable and can be renamed as needed
    • Auto-generated default policies were previously hard-coded to apply to “all users”.  This is now editable and the policy can now be applied to a user group.
    • All policies can now be deleted
    • Pre-configure button removed from upper right
    • During policy creation, IT can choose to create a policy for an existing device or can choose to create a policy for a device not yet found in their environment.  Latter option provides pre-configuration capability for devices. 
       
  • Policy Page | Improved performance (Plantronics Manager/Pro)
  • Policy Page | Policies cannot be created for devices without settings or firmware updates.  These will appear in the list of devices but in a greyed out state. (Plantronics Manager/Pro)
  • Policy Page | Clarified the count on the device policy bar.  Now shows an image of the headset to indicate the number of active devices impacted by the policies for that device. (Plantronics Manager Pro)
  • Notifications | Release Notes are now available from the notification table in addition to within the Policy.
  • Navigation | Inventory moved above Policy section in the left side nav. (Plantronics Manager Pro)
  • Single Sign-on | Added SSO for administrators/users of Plantronics Manager Pro.  Both Identify Provider (IdP) initiated SSO via SAML 2.0 and Service Provider (SP) initiated SSO are supported.  Once configured, Plantronics Manager Pro can be accessed by selecting the Single Sign-on button in the Plantronics Manager Pro login dialog (SP initiated) or can be accessed by selecting Plantronics Manager Pro from your list of IdP applications (IdP initiated).  (Plantronics Manager Pro)
 
 
What's New – Insights

 
  • New Report!  Radio Link Quality | Provides Quality Impairment Score (QIS) - average call quality for the user based on the radio link connection. Drill down for more detail including weekly, daily, hourly averages and individual call views.  Assists with troubleshooting call quality issues related to the radio communication link.  Available in the Conversation Analysis suite of reports.  Supported headsets:  Voyager 3200 Series, Voyager 8200 Series, Voyager 5200 Series, Voyager Focus UC+ BT600.  Voyager 5200, Voyager 8200 Series, Voyager Focus UC and BT600 require firmware update (coming soon) and Plantronics Hub Win/Mac v3.10
  • Conversation Details Report | Conversation Analysis Suite:  New Devices Supported:  Voyager 3200 Series, Voyager 5200, Voyager 8200 Series and Voyager Focus.  Voyager 5200, Voyager 8200 Series, Voyager Focus UC and BT600 require firmware update (coming soon) and Plantronics Hub Win/Mac v3.10
  • Acoustic Events Report | Acoustic Analysis Suite:  New Devices Supported:  Voyager 8200, Voyager 3200, Voyager Focus, Voyager 5200.  Voyager 5200, Voyager 8200 Series, Voyager Focus UC and BT600 require firmware update (coming soon) and Plantronics Hub Win/Mac v3.10
  • Daily Noise Exposure Report | Acoustic Analysis Suite:  New Devices Supported:  Voyager 8200 and Voyager Focus.  Voyager 8200 Series, Voyager Focus UC, and BT600 require firmware update (coming soon) and Plantronics Hub Win/Mac v3.10
     
     
Deprecated Features
 
Removed the auto-creation of default policies when device added to the environment.
 
Resolved Issues
 
General
 

 
  • LDAP server configuration changes not communicated to Hub in Plantronics Manager Pro.
  • Reduced the number of email notifications sent out to tenant admins when updates published or retracted
  • Broken links to some of the firmware release notes updated/fixed
  • Update the software version number to be more user-friendly, moved build number into separate field
  • Selecting View 100 rows is now retained throughout user session
  • Incorrect Get Started Notifications in Plantronics Manager and Plantronics Manager Pro
  • New firmware updates for Savi 7xx (AC01, AC11) and Savi 4xx (AB01,AB11,AB02 and AB12) should only be made available to users of Plantronics Hub v3.9.4 or better
  • Softphone versions and locked settings not showing in users profiles in Plantronics Manager Pro
  • Read Only admin should not have the option to delete other manufacturer devices
  • Search field's autofill option on Microsoft Edge Browser should be disabled
  • Voyager 3200: No values are shown for either Mobile Phone ringtone or PC ringtone settings if set to OFF
  • Voyager 3200: "Answering Call" Voice Alert erroneously being displayed
     
 
 
 
 
Reports
  • Acoustic Incident report shows dba levels that are higher than can actually happen on the device
  • Fixed report filters for Device Adoption, Device Distribution, Device Inventory
  • Add missing tooltips for data strings are too long to be displayed in the available table width and are truncated (with ellipsis)
  • Improvements to Version Status report :
    • Improve description of report
    • Clarify that only active devices were shown
    • Fix status search
  • Improvements to show the connected headset in the tabular reports (only applicable to acoustic incident and conversation details reports)
  • Inventory report CSV format not being generated
  • Missing tooltip in Device Inventory report for firmware column
  • Groups are incorrectly displayed in Device Distribution report CSV file
  • Device Distribution Per User Details Report: "Total Users" should be "Total Devices"
  • Device Inventory report has UI issue for other manufacturer devices without manufacturer
  • Device Distribution report: Hostname instead of Tenant Display Name printed in CSV file
  • Plantronics "Products" filter stays enabled even if you select Non-Plantronics in "Manufacturers" filter
  • Device Distribution report table for Non-Plantronics devices contain Plantronics devices 

Known Issues
  • Reports | The product filter for reports only show the Bluetooth adapter.  All events are associated with the Bluetooth adapter and as a result, the associated headset is not selectable in the product filter. 
  • Intermittently SW Version status and Device Distribution report states aren't updated for more than 30 minutes
  • Voyager 3200: When Policy deployed locking the PC ringtone setting to OFF, it ends up locked to Tone 1 in Hub
  • Devices with no related users are not deleted
  • Putting call on hold from Skype for Business UI will trigger a call end event in reports
  • After FW update that changed device's PID, there is no information about PID change          
  • Reports can't be loaded on Mozilla Firefox when cache isn't deleted for some time
  • Color of the Bar for users without policy becomes invisible when more than 10 records are present in report
  • Data with apostrophe isn't correctly displayed in CSV report document although in table insight it is         
  • Inactive and Active devices can't be distinguished with ease due to fact that insight colors for this groups are very similar
  • Avaya One X Communicator Mac Versions are incorrectly displayed in Softphone status report insight

Earlier Versions of Plantronics Manager/Plantronics Manager Pro
  • Earlier versions of the release notes can be found here.  

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