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SaaS (Plantronics Manager/Plantronics Manager Pro) Release Notes

Article ID :
000021552
Plantronics Manager Pro Release Notes 3.12

December 3, 2018: Plantronics Manager Pro 3.12 General Distribution Release
 
Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact on enterprise deployments and functionality.

APIs for Plantronics Manager Pro (cloud APIs)
See APIs for Plantronics Manager Pro – Release Notes for information about new features and fixes in the latest version of our cloud APIs.

What's New
 
General 
 
Plantronics Hub
  • Plantronics Hub | Network Assessment (Plantronics Hub > Support)
    • Plantronics Hub feature providing IT with the ability to test the configuration of Plantronics Hub to ensure connectivity to Plantronics Manager Pro.  Provides information on groups, policy and attribute configuration.
  • Plantronics Hub | Model Logs
    • To assist with troubleshooting and expedite resolution, Plantronics Hub will now create four separate log files to host specific events.  Critical events are captured even when Log Level = Low.  New model logs can be found in same location as Spokes.Log C:\Users\<username>\AppData\Local\Plantronics\Logs
1.  PLTCloudConnector.log
  • Authentication failures and their corresponding curl/ssl error information
  • LDAP Query /LDAP server info and any failure related to that
  • Device events/Call events any failures related to reporting them
  • Any failures related to SW and FW HTTP file download
  • Any failures related to Soundscape theme HTTP file download
2. DeviceManager.log
  • Any failure related to HID communication with USB headset
  • Information related to loading device handlers and filtering devices
  • RAW input and output reports send and received from the device
3. DFUManager.log
  • Any failure related to unzipping a FW archive and validating the rules.json file
  • Information related to DFU handler for each updatable FW component
  • Information related to DFU failures and retries
  • Information related to DFU progress for each updatable FW component
4. SessionManager.log
  • Information related to loading and unloading SP/MP plugins
  • Information related to sessions created with the Session Manager by various plugins
  • Information related to Session Manager level events
 
  • Plantronics Hub | Clear Log Files (Plantronics Hub > Support > Troubleshooting Assistance)
    • Provides a mechanism to easily delete historical log files and any log files not currently in use eliminating the requirement to navigate to log files directory to accomplish a task
 
Plantronics Manager Pro
  • Habitat Soundscaping Integration
    • New software settings have been added to support the My Habitat Soundscaping immersive experience.  Allows IT to control the presence of Personal Soundscapes in Plantronics Hub. Feature only visible to active subscribers of Habitat Soundscaping.
  • Citrix Receiver Plugin (VDI Enablement) | Admin > Plantronics Hub > Client Account Management
    • New setting providing IT with ability to explicit set the recognition of the Citrix Receiver Plugin by Plantronics Hub.  Dependent upon the Excluded Users setting.  Please see user guide for details on configuration
  • LDAP User Attributes | Admin > Plantronics Hub
    • Allows IT to configure additional user attributes for inclusion in the Plantronics Hub payload.  Attributes can be selected from a predefined list. Added attributes appear in the User Profile in Plantronics Manager Pro.  User Groups, based upon these attributes, can be created automatically or manually as needed.
  • Save, Schedule & Distribute Reports
    • From within a report, new options allow IT to save the configuration of a report, schedule a report to run at pre-defined intervals and optionally distribute the report via email.  Also, IT can email report on the fly via the new Email button found within a report.  Reports > Library has been renamed to Reports > Predefined. New navigation option “Saved” (Reports > Saved) to host the saved reports.
  • Data Cleanup Simplified
    • The interface of the Inventory sections (Users, Hosts, Plantronics, Other Devices) has been modified to simplify the removal of extraneous data.  New filtering options and new functionality has been added to the interface to ensure IT can more easily isolate the data they would like to delete.  IT can choose to delete the data that is currently visible or optionally delete all data that meets the criteria.
  • Firmware Update Notifications
    • The email notification used to inform IT of new releases has been modified to provide IT with more detail around the number of devices in need of an update in their environment.
  • Device First Detected Date
    • The device first detected date (in the environment) has been added to the User Profile.  Previously the date first detected for that user was the only date field displayed.  Now have Device First Detected | All Users and Device First Detected | UserA
  • Universal Access Control Status
    • The Windows UAC status (enabled or disabled) has been removed from the user profile.  It was initially intended to provide IT Help Desk with additional software troubleshooting information but due to security concerns expressed by some companies, this information has been removed.
  • Audit Trail
    • Phase 2 of the Audit Trail report has been completed.  All activity will now be captured and logged.  Specifically, the following events can now be found in the audit log:
      • LDAP changes
      • SSO enablement/disablement
      • All policy creations, edits, deletes, copies
      • Group Creation/Deletion
      • Reading of Notifications
      • Deleting of Notifications
      • Creation/download of MSI files
      • Changing any settings anywhere in the app  
Data Insights
 
  • Renaming of Reports Library
    • Reports > Library has been renamed to Reports > Predefined to better support the Saved category of reports.
  • Device Inventory Report
    • Time Period filter has been added to the Device Inventory report.  Available for doc and pdf formats only.  See known issues.
    • The Operating System field has been added to the tabular view of the Device Inventory Report
Resolved Issues
  • Read-only Admin can enable 3rd party application in tenant
  • New notifications not displayed if Notifications view is collapsed.  Plantronics Manager issue only.
  • Cannot lock/unlock all softphones with group checkbox when creating a software policy.  Plantronics Manager issue only.
  • No warning on why you can't save policy when policy name contains too many characters
  • Host Name not fully visible in Acoustic Events report table
  • Device Adoption table not putting combined products in correct order. Should show top first then bottom but are reversed. 
  • Primary device not shown for mobile devices in the Inventory > Users interface
  • The Group column is present for the following reports and should not have been:  Device Distribution, Device Inventory, Incompatible Products, Softphone Adoption
  • Revoke Host button should be disabled for hosts that are not Mobile
  • The unread notification count does not match with the count seen on sidebar. Plantronics Manager issue only.
  • Firmware update compliance could show “no attempt” because the user is already on the latest version.  This reason was missing from the description for “no attempt”
  • Should not be able to deploy to a mobile user when creating a software policy
  • Misleading message "can't parse argument number" when try to create two policies are assigned to same group
  • Version Status Report: Shows the Savi 7xx as being on older firmware (grey graphic) when the firmware on the device has a version number that is longer than what is seen in the policy.
  • Sort Function is not working for Software "Build" Under "Inventory>Host" when tenant contains more than 35,000 hosts.
  • Inventory > Users:  When admin clicks into a users details from a page of users and then clicks on back button in browser, admin is not brought back to the last page they were on but instead brought back to page one.   
  • Customer is not using VDI but under Inventory>Host multiple users are shown as VDI users.
  • Tenants not receiving latest versions of published firmware if tenant is disabled at the time of deployment.
  • Out of Service device count does not match between the Inventory > Users page and the Inventory > Plantronics page due to Users page including “other devices” in the count. 
  • Device Adoption Report:  Shows BT600 as “used in calls” while the Voyager top shows “not used in calls” causing confusion.  The BT600 has been removed from the graphical view of the report to alleviate confusion. 
  • Calisto 5200 & 3200 devices are missing the Dial Tone parameter in settings
  • VDI Client Profile gets merged with THIN Client Profile mistakenly when VDI display name is the same as excluded account name.
  • Savi 8200 series (AC20), in the Wireless Settings section, Streaming Audio is mistakenly listed as a setting to be locked and/or unlocked.
  • Removed devices still appearing in Inventory > Plantronics page.
  • After a mobile host is revoked, its client instance ID becomes gray and it has '*' at the end, as well as a specific tooltip.  If host=multiple, the same treatment is not applied.
  • Revoke mobile button should be disabled if host is already revoked.
  • Revoke Mobile Access dialog box should specify that only mobile hosts will be revoked if user selects hosts that are not mobile.
  • Delete button for a policy is greyed out and not selectable.  Plantronics Manager issue only.
  • User with 100 hosts and 100 devices without serial number cannot be deleted.
  • Policy deletion dialog box still referencing history section and hardware terminology.  Plantronics Manager issue only.
  • Products that aren't applicable for search and collecting report data should be removed from Report Products filters
  • Issues with Device Adoption timing out or being slow
  • Unable to Create Software Policies in Plantronics Manager Pro on Chrome
  • Scheduled report runs do not get added to the Audit Log
  • EIT Audit Log - Snapshot Settings changes are not captured in the Audit Log report
  • Auto-Answer (No Sensor) setting still being presented when creating a Settings Policy for Savi 7xx
  • All reports after upgrade UTC offset appears as number (-08:00), prior appeared as letter abbreviation (PST)
  • Other devices view doesn't list all products separately
  • Voyager 3200: When Policy deployed locking the PC ringtone setting to OFF, it ends up locked to Tone 1 in Plantronics Hub
 
Known Issues
  • When using the Time Period Filter (new) feature for the Device Inventory report the csv format is not currently an option.  
  • Report timestamps have changed following update in reporting engine application (outside vendor).  We previously displayed the local time zone but time now shows the offset from GMT.  This has been researched and cannot be resolved per the vendor.
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
 
August 15, 2018: Plantronics Manager Pro 3.11.2 Maintenance Release  

What's New

Plantronics Manager Pro Release Notes 3.11.2
  • Added support for the latest Broadsoft plugin.  See Plantronics Hub release notes for details.
Known Issues
  • After firmware update that changed the devices ProductID, there is no information about ProductID change.               
  • Version Status | Color of the bar in the report for users without policy becomes invisible when more than 10 records are present in the report.
  • Report timestamps have changed following update in reporting engine application (outside vendor).  We previously displayed the local timezone but time now shows the offset from GMT.  The issue being researched with vendor.
  • Intermittent issues with duplicate devices showing up if no serial number reported by Plantronics Hub.
  • Still may be issues with how legacy firmware versions are shown in the Plantronics Manager Pro application and in reports.
  • Changed default behavior if VDI being used.

July 9, 2018
Plantronics Manager Pro 3.11.1 Maintenance Release

 
What's New

General
 
With 3.11.1, we have made some changes that could impact how users running Citrix Receiver are identified and added to Plantronics Manager Pro. If you are using Plantronics Hub on systems running Citrix Receiver and you would like your Citrix VDI usernames to be used within the Plantronics Manager Pro application and reports, then you may need to make a modification to your configuration.  Please review this Knowledge Base article for more information.
 
Resolved Issues
  • Fixed issue with user data not being removed from link quality report when a user is removed
  • Fixed intermittent authentication issues in environments that use Citrix Receiver in a VDI environment (changed the default behavior of VDI authentication so the server doesn’t automatically ignore thin client logins, see above).  
  • Changed the default Data Retention period from Retain Indefinitely to “3 years”.
  • Fixes to the Version Status report – to include mobile data and to clean-up the display of legacy firmware versions
  • Fixed the problem with saving the scheduled notification period not persisting the correct time.
  • Product filter in Reports is no longer limited to 20 devices
  • Fixed issues with Reset Password going back to the original sign-in page.
  • Fixes to Device Adoption report to clarify that calls are associated with headsets (not just Bluetooth adapters)
  • Miscellaneous cleanup and improvements to EIT Audit Log report
  • Improved validation done for hardware and software policy names
  • Fixed issue with user data in link quality report not getting deleted when user deleted.
  • General cleanup of Plantronics Hub and firmware version numbers in the Plantronics Manager Pro application and reports.
  • Fixed issue with already created custom MSI not being visible until you switch pages and come back.
  • Miscellaneous UX and report improvements and fixes.
  • Fixed issue with firmware updates not being delivered to Plantronics Hub if large number of devices getting used/updated on the same system.
 
Known Issues
  • A user may incorrectly be identified as a VDI user when using Hub 3.11.x if Citrix Receiver is installed and the user logs into a Citrix session with the same username as their Windows account name.
  • After firmware update that changed the devices ProductID, there is no information about ProductID change               
  • Version Status | Color of the bar in report for users without policy becomes invisible when more than 10 records are present in report
  • Report timestamps have changed following update in reporting engine application (outside vendor).  We previously displayed the local timezone but time now shows the offset from GMT.  Issue being researched with vendor
  • Intermittent issues with duplicate devices showing up if no serial number reported by Plantronics Hub
  • Still may be issues with how legacy firmware versions are shown in the Plantronics Manager Pro application and in reports
  • Changed default behavior if VDI being used

Plantronics Manager Pro 3.11
General Distribution Release


April 2, 2018

What's New
 
  • Firmware Update improvement | Single Plantronics device requirement for successful firmware update removed.  End user can have more than one Plantronics device plugged into target system and firmware update will succeed
  • Management of Devices on Mobile | Plantronics Hub for Mobile can now be connected to an enterprise tenant for inventory and management purposes.  IT can manage firmware updates and settings (select devices) and view mobile devices in a subset of the available reports (see Data Insights section below for details)
Supported Devices Firmware Update Settings Update
Voyager 3200 Series  Yes Yes
Voyager 6200 UC  Yes Yes
Voyager 5200 UC Yes Yes
Voyager 8200 UC  Yes Yes
Voyager Focus UC No Yes
 
  • VDI | Users area:  In the Users area, you can now filter on Host=VDI to view all VDI clients.  Additionally, within an individual’s User Profile, VDI accounts are now indicated
  • Audit Trail | A new report is available within the Reports Library providing IT with information on administrator activity and API access 
    • Running, downloading reports
    • Deleting users, devices, products, hosts
    • Export/download of audit log
    • Changing of data retention term
    • Account changes
    • New SSO login/account creation
    • Successful and failed application authentication attempts by an app
    • Authorization granted/denied to an app
    • Log on attempts (successful or unsuccessful)
    • Log out
  • Data Retention Policy | IT can now define how long data should be retained. Default is to retain the content indefinitely.  No data will be purged as a result of the upgrade to 3.11
  • Encrypt Data at Rest | Disk level encryption is being added for data at rest
  • Encrypt Download of Firmware | A small subset of firmware was previously configured to download using http.  This has been updated so all firmware will now be downloaded using https. 
  • Tablet Support| Plantronics Manager Pro is now supported on tablets
  • Software Policy Update | To be consistent with hardware, when creating a software policy, you will now need to select between a settings policy and a version upgrade policy.  This new methodology has been applied to any existing software policies.  You will now see a Software Version and a Software Settings for any previous Software Policies in your tenant. 
  • Policy Deployment to Users | A policy can now be deployed to an individual.  Previously, a policy could only be deployed to a group
  • Notifications | Notifications sent to administrators have been updated.  This includes elimination of multiple emails for devices of the same name but different product ID’s
  • Administrator Account Activation Expiration | The activation link sent to newly created administrators will now expire in 14 days
  • Other Manufacturer Devices Expanded | Any USB “Audio” device will now be inventoried.  Previously USB devices that exposed the telephony page were inventoried
  • Other Manufacturer Devices Field Population| Many USB devices do not tell the operating system manufacturer information during the enumeration process which caused the manufacturer field in reports to be null. To work around these manufacturing defects, Plantronics will attempt to look up the Vendor ID to ensure the manufacturer data is available
  • SSO for ADFS | We now support ADFS SSO.  This knowledge base article contains the configuration details
  • Exclude Accounts Feature | New configuration option to prevent Plantronics Hub from sending data to Plantronics Manager Pro for specific accounts.  Provides IT with ability to exclude generic accounts from management as in the case of generic VDI users and system management accounts.
  • Firmware Version Simplification | The displayed firmware version throughout Plantronics Manager Pro has been simplified
 
Data Insights (Plantronics Manager Pro Subscription Required)
  • The Reports Library has been rearchitected.  A knowledge base article has been created to capture these details.
  • The following Reports have been updated to display mobile device data:
    • Device Distribution
    • Device Inventory
    • Policy Compliance
    • Version Status
    • Conversation Analytics
    • Acoustic Events
  • Policy Compliance | New report in the Asset Management & Adoption Suite.  Use this report to monitor users' compliance with the firmware and software policies you have defined.
  • Version Status | This report was updated in 3.9 to show policy compliance information in addition to version information for devices and Plantronics Hub clients.  With the introduction of the Policy Compliance report, this Version Status report will no longer show compliance information.  Use this report to view the distribution of firmware and software across your enterprise as they relate to the latest versions available from Plantronics.
 
Resolved Issues
 
  • Softphone Status | Avaya One X Communicator Mac Versions are incorrectly displayed in Softphone Status Report
  • Reports | The product filter for reports only shows the Bluetooth adapter for some reports.  All events are associated to the Bluetooth adapter and as a result, the associated headset is not selectable in the product filter.  This issue is still present for a subset of reports.
  • Data with apostrophe isn't correctly displayed in csv report document
  • Improvements to report performance by optimizing queries and index usage. 403 error occurring when multiple reports with large amount of data are opened simultaneously
  • Fixed software snapshot on home page to show hosts, not users
  • Removed devices not associated with users from inventory
  • Fixed issue with orphaned data after user deletion causing Non-transient DB errors
  • Blackwire 32xx Product ID’s require replug but this not indicated in the UI
  • Voyager 6200: When Mute Reminder set to On the “When I Start Speaking, secondary parameter is not displayed”
  • Voyager Focus UC missing support for the Volume Level Tones setting
  • Softphone manufacturer and softphone products filters missing from Softphone Adoption report
  • Multiple general user interface fixes in both core product and reports library
Known Issues
  • After firmware update that changed the devices ProductID, there is no information about ProductID change               
  • Version Status | Color of the bar in report for users without policy becomes invisible when more than 10 records are present in report
  • Report timestamps have changed following update in reporting engine application (outside vendor).  We previously displayed the local timezone but time now shows the offset from GMT.  Issue being researched with vendor
  • Plantronics Manager update type of “silent” not currently available
Plantronics Manager/Pro Release Notes 3.10.2

December 12, 2017
 Plantronics Manager and Plantronics Manager Pro 3.10.2 Maintenance Release


What's New
  • Silent Updates for Windows | Schedule a firmware policy to update your devices after-hours (Plantronics Manager and Plantronics Manager Pro)
 
Accommodating this functionality requires the hardware update process and the settings update process be split, resulting in two policies rather than the single hardware policy we have today.This new methodology has been applied to any existing hardware policies.You will now see a Firmware Policy and a Settings Policy for any previous Hardware Policies in your tenant.

Resolved Issues
 
General
  • LDAP Query brings in extra user(s)
  • Plantronics Hub not being notified of, or receiving Firmware updates in proxied environment
  • Definition of Active/Inactive/Out of Service is missing from host and user inventory pages
  • Wrong implementation of the filter on Create Policy | Select Software dialog
  • Link to "Terms", on sign in page, leads to non-existent page
  • User count should exclude Plantronics Manager Pro Admins
  • Using Policy to lock the mobile ringtone setting to OFF for Voyager 3200 does not work.  Locks setting to Tone 1 in Plantronics Hub
  • Device not always deleted when all users of the specific device have been deleted.
  • In the Company Snapshot | Plantronics Hub module we are now displaying software versions per host rather than per user.
 
Data Insights (Plantronics Manager Pro)
  • General reporting performance improvements when running reports on large datasets.  Resolves occasional 403 error.
  • Removed the "Download Full CSV" option for reports with the exception of the Inventory report.  Some level of filter must be applied moving forward.
  • Device Inventory Report | Serial number filter should be device filter
  • Broken Hyperlink in Conversation Details Deskphone Report (table view)
  • Device Inventory Report | Manufacturers filter does not work as expected.  Manual filter selecting and double click drill down causes conflicts
Known Issues

General
  • After firmware update that changed the devices ProductID, there is no information about ProductID change               
 
Data Insights (Plantronics Manager Pro
 
  • Version Status | Color of the bar in report for users without policy becomes invisible when more than 10 records are present in report
  • Softphone Status | Avaya One X Communicator Mac Versions are incorrectly displayed in Softphone Status Report
  • Report timestamps have changed following update in reporting engine application.  We previously displayed the local timezone but time now shows the offset from GMT.  Issue being researched with the company.
  • Data with apostrophe isn't correctly displayed in CSV report document
  • Reports | The product filter for reports only shows the Bluetooth adapter for some reports.  All events are associated to the Bluetooth adapter and as a result, the associated headset is not selectable in the product filter.  This issue is still present for a subset of reports.

Plantronics Manager/Pro Release Notes 3.10.1

September 25, 2017
 Plantronics Manager and Plantronics Manager Pro 3.10.1 Maintenance Release

What's New – Plantronics Developer Connection (API Open Data Access)
  • Asset Analysis API:  Added the ability to query hosts with zero devices (Device Distribution)
  • For Plantronics Manager Pro Open Data Access – API release notes click here
Resolved Issues
  • Accounts page not displaying correctly after adding over 41 Administrators
  • The Anti-Startle default value in Plantronics Hub is different from the default value in Plantronics Manager Pro for the Encore Pro 725 device.
  • The sorting of Hosts (Inventory | Hosts) by the “Last Polled” column appears to sort in a random order when multiple users share the same host.  Only pulling in the last users last connection timestamp now so the Last Polled can be sorted accurately.
  • The filtering of Hosts (Inventory | Hosts) by the “Status” column not working correctly when multiple users share the same host.  Changing Status to “Multiple” when a Host has both inactive and active associated users.
  • Device is not always deleted when all users of the specific device have been deleted.
  • In the Company Snapshot | Plantronics Hub module we are now displaying software versions per host rather than per user.
  • Plantronics Manager Pro user interface showing “Real Time” instead of “Streaming”.  Modified to be consistent with our Plantronics Developer Connection terminology.
Plantronics Developer Connection (API Open Data Access)
  • Passing an empty value for muteusageLevel throw a 400 error.
  • Attempting to access API’s from an unsubscribed suite provides response of “Ok” rather than Suite Not Subscribed
  • Detected date for “Other Manufacturers” devices not available in API.
  • Updated the Conversation Analysis API to not limit page count to 10 and to sort by date, most recent first 
Known Issues
  • Error 403:  Error can appear when running a report for a large dataset for a long time period ( a year or better).  Shorten time period as a workaround.
  • Applications page in Plantronics Manager Pro may show applications in Pending state even if they are authorized until the page is refreshed.
  • PDC | API:  Call Summary API showing zero for all percentages
  • Reports | The product filter for reports only show the Bluetooth adapter.  All events are associated with the Bluetooth adapter and as a result, the associated headset is not selectable in the product filter. 
  • Intermittently SW Version status and Device Distribution report states aren't updated for more than 30 minutes
  • Voyager 3200: When Policy deployed locking the PC ringtone setting to OFF, it ends up locked to Tone 1 in Hub
  • Devices with no related users are not deleted
  • Putting call on hold from Skype for Business UI will trigger a call end event in reports
  • After FW update that changed device's PID, there is no information about PID change  
  • Reports can't be loaded on Mozilla Firefox when cache isn't deleted for some time
  • Color of the Bar for users without policy becomes invisible when more than 10 records are present in report
  • Data with an apostrophe isn't correctly displayed in CSV report document although in table insight it is           
  • Inactive and Active devices can't be distinguished with ease due to fact that insight colors for this groups are very similar
  • Avaya One X Communicator Mac Versions are incorrectly displayed in Softphone status report insight

Earlier Versions of Plantronics Manager/Plantronics Manager Pro
  • Earlier versions of the release notes can be found here.  

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