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Customer Care Services

Superior service wherever you go. You can count on Plantronics for great communication and support long after your headset purchase. We’ll help you use the products correctly, troubleshoot issues, and replace equipment quickly if anything ever goes wrong. It’s all part of the Plantronics commitment to creating the best communication experience possible.

Plantronics Support

Our world class support is available across multiple channels to ensure you receive timely, informative responses.

  • 24 Hours English phone support, 6 days a week
  • 14 language phone support during office hours, 5 days a week
  • Test lab available for multiple enterprise voice technologies to help solve any issues
  • Email response within 24 hours
  • 24/7 Knowledge Base available for FAQs

Plantronics Direct Warranty

Whether you’re at home, in the office, on the road, or even on vacation, you need to stay connected. That’s why the Plantronics Direct Warranty gets you back up and running as soon as the next business day. Additional warranty details >

Next Day Replacement*

  • Replacement product in 24 hours (*certain regions may require longer depending on logistics coverage)
  • Minimum disruption to your staff 
  • Delivery to business or home address 
  • Full delivery tracking available online 
  • 24/7 access to online warranty system
  • Customer Care helplines available if you prefer to speak to an agent free of charge

Plantronics Resources

Plantronics has a wealth of resources available to help you choose the right product including case studies and infographics. During and after deployment Plantronics can also provide resources to ensure your users are obtaining the full potential from their headset. Visit online support for more details.



CCA Standard© is a set of benchmarks agreed by senior representatives across industry, which support an enterprise wide ownership of the customer and provide the foundation for customer service excellence. Plantronics has been awarded CCA certification in all of our customer service locations.