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Contact center customers use analytics to improve the customer experience
Leverage the power of analytics to influence business results using unique data captured directly from the headset.
Drive agent behavior
Improve the quality of conversations by identifying individuals and/or physical locations where the percentage time of overtalk during conversations is higher than normal – for both softphones and now deskphones with the MDA400 QD Series – regardless of your contact center system.
Conversation Analytics Report
Track conversations to gain insights into who is doing most of the talking, identify long pauses of silence and watch for instances of “overtalk,” where both sides of the call are talking at once. Watch for patterns of behavior that may indicate a training opportunity.
Common Actions Report
Track user behavior patterns related to mute, volume and Quick Disconnect functionality that may hold insights for training and performance.
With hundreds—even thousands—of headsets to manage, dealing with individual needs can be time-consuming and labor-intensive. Plantronics Manager Pro offers a powerful solution to configure settings, update audio device firmware and help troubleshoot issues. It also provides detailed inventory and adoption reports to help you keep track on your investment.
Version Status Report
Track firmware versions in an easy to use report to ensure compliance.
Device Inventory Report
See how many compatible devices there are in your organization as well as their status.
Health and safety
Employees are your most important asset, ensuring their health and safety is your top priority – For over 50 years, Plantronics has been dedicated to creating headsets that provide customers with a safe audio experience, without sacrificing quality. We have been setting the standard for the industry.
Acoustic Events Report
Identify any trends or increases in acoustic events across your organization or via department – to quickly identify issues that may impact your employees health and safety. Demonstrate to your employees that any loud sudden sounds were limited to a safe and comfortable level by the supported Plantronics headsets