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Spokes Known Issue: Call answered on Plantronics device regardless of how it's configured in CIPC

Article ID :
000010496
Issue
Beginning with the 2.7 release, Spokes alters the behavior of CIPC (Cisco IP Communicator) when used in conjunction with Plantronics devices. Audio for incoming calls is now routed by default to the Plantronics device, no matter which button in the CIPC GUI is used to answer the call (thereby overriding the CIPC ‘Audio’ settings).
Cause
Spokes has been modified to change the default audio routing for ease of use when using Plantronics devices.
Workaround/Resolution
Once the call is active, press the ‘Speaker’ or ‘Headset’ button in the CIPC GUI to reroute audio to the appropriate device (as configured in the ‘Audio’ tab of the CIPC ‘Preferences’ dialog box).
Affected Operating System(s)
All versions of Windows
Affected Software Application(s)
Spokes 2.7 and later
Affected Hardware
All Plantronics devices supported by Spokes (refer to Spokes Install Notes)
Date Raised
13 July 2012

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