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How to register and request a replacement using Plantronics Direct Warranty

Article ID :
000023691

Sign in


If you already have an account enter your email and password to sign in.
 
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If you do not have an account select Create New Account, and fill out the form with your information, then select Register

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  Once the registration is completed, you will be taken to your account dashboard. 


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To register a product


Click on Register a Product.

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To register a product by serial number 


Type in the serial number of your product, then click Search. Click here for information on how to find your serial number.

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  Select Confirm Registration when you verify the correct product is listed.

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To register a product without a serial number


Select Register a Product and click  I have no Serial Number


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  Type the model of your product and select Search.


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  Select your product from the drop-down menu.


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  To complete the registration enter the purchased date and quantity, then select Register.

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To request a replacement 

 
    Choose the product you want to claim and select New Warranty Claim.


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  You can request a replacement by serial number or by product name.


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By serial number:


Enter the serial number of the product you want to replace and also the problem type. If you need to replace more devices you can choose + Add Section.  


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Select the problem type and click Continue.    

To register by Product Name


Select the problem type on the headset you wish to replace and select Continue.


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  Choose your address or enter a new one, agree to the replacement service terms and conditions and submit your claim.


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After you submit your claim, a message will appear indicating that your claim was submitted successfully, you will also receive an email confirmation with further instructions. 
 

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