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Blackwire 300 and 500 Series: No outbound ring when making an in-network Jabber-to-Jabber call on a Mac

Article ID :
000020394

Question

I cannot hear the outbound ringtone when calling another user on my network while we are both using the Jabber for Mac client. Is there any way to fix this?

Answer

Currently there is known issue with the outbound ringtone on Jabber to Jabber calls that affects all Blackwire 300 & 500 headsets with the exception of the Blackwire 320 & 320-M. Unfortunately, there is no outright fix for this issue but we will update this article as additional details become available. 

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