Plantronics + Polycom. Now together as logo

Shopping Cart

Product Quantity Price Subtotal
Cart Subtotal

Microsoft OC/Lync Troubleshooting: Call audio coming from computer speakers instead of headset

Article ID :
000006739

Question

When I make or answer a call from Microsoft Office Communicator (MOC) or Microsoft Lync, the call audio comes out my computer speakers rather than through the headset. How can I fix this?

Answer

Issue Call audio comes through the computer's speakers rather than through the headset. Cause By default, Microsoft Office Communicator and Lync play call audio through your computer's speakers. Resolution You can change the default audio device via the Tools menu. The following sections provide detailed instructions for both Microsoft Office Communicator and Lync.

Microsoft Office Communicator:
  1. Click the down arrow next to the Office Communicator icon in the upper left corner of the screen (see below) to access the menu.
     

     
  2. Click Tools > Set Up Audio and Video.
  3. When the Audio and Video Tuning Wizard appears, click Next.
  4. If you are not using a Microsoft Certified version of one of our headsets, skip to step 5. Otherwise, on the Headset or Handset screen, select your headset from the drop-down list. Click the Test button to test your speakers, and make adjustments as necessary. Use the slider to adjust your Microphone level, then speak into your headset microphone to test. When complete, click Next, and then skip to step 6.
  5. On the Speaker/Microphone or Speakerphone screen, select your headset from the drop-down list. Click the Test button to test your speakers, and make adjustments as necessary. Use the slider to adjust your Microphone level, then speak into your headset microphone to test. When complete, click Next.
  6. Click Next on any subsequent screen, and on the last screen, click Finish.
Microsoft Lync:
  1. Click the down arrow next to the Image of the MS Lync Options icon (Options) icon to display the drop-down menu.
  2. Click Tools > Audio Device Settings. The Options window appears.
  3. Under Select the device you want to use for audio calls, select your Plantronics headset.
  4. Click OK.
 

< Previous 10 | Next 10 >()

Filter by