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Supported Softphones
Plantronics partners with the industry’s leading softphone providers to ensure integration and compatibility with our Unified Communication (UC) products. Plantronics products optimized for UC offer remote call control (RCC) from the headset including – call answer/end, mute, volume control, and in certain products and softphones, flashing capabilities – right from the headset, with the softphones listed below.
Use Plantronics Hub to provide RCC, as required, and enhance user experience with mute and battery status, easily visible on the taskbar.
Plantronics Hub also works in conjunction with Plantronics Manager Pro to give your IT staff an easy-to-use tool to configure and manage devices across the enterprise. Additional softphone insights are available for Plantronics developed integrations in certain Plantronics Manager Pro reports, for a full list of these softphone dependent reports see here.
If your softphone or conferencing platform is not listed below your Plantronics headset will still be compatible as an audio device, but RCC will not work. The Plantronics Manager Pro softphone dependent reports are not supported.
| Manufacturer | Softphone | Version | Operating System |
Plantronics Hub Required? |
Plantronics Developed Integration |
Partner Developed Integration (see below) |
8x8 |
Virtual Office Desktop |
v3.8 and higher |
Windows |
|
|
2 |
Alcatel-Lucent Enterprise |
OpenTouch Connection |
v2.0 and v2.1 |
Windows |
Yes |
|
1a |
Alcatel-Lucent Enterprise |
Rainbow desktop clients |
v1.35. 5 and higher |
Windows/MAC |
|
|
2 |
Alcatel-Lucent Enterprise |
IP Desktop Softphone |
v11.0.60 and higher |
Windows |
Yes |
|
1a |
Alcatel-Lucent Enterprise |
My Instant Communicator |
v6.5 and higher |
Windows |
Yes |
|
1a |
Alcatel-Lucent Enterprise |
OpenTouch Conversation |
v2.2 and higher |
Windows |
Yes |
|
1a |
Alcatel-Lucent Enterprise |
Pimphony |
v6.3 and higher |
Windows |
Yes |
|
1a |
Altigen |
MaxCS |
Version 8.5 |
Windows |
Yes |
|
1 |
Avaya |
one-X Communicator |
V2.0.2.3 |
Mac |
Yes |
Yes |
|
Avaya |
Communicator |
V.2.1.4.84 |
Windows |
Yes |
Yes |
|
Avaya |
Communicator for Microsoft Lync |
v6.4.0.7 |
Windows |
Yes |
Yes |
|
Avaya |
Desktop Aura Agent |
v7.0 31.1.13.69 |
Windows |
Yes |
Yes |
|
Avaya |
Equinox |
v3.4.9.10.4 (MAC v3.4.10.0.1) |
Windows/MAC |
Yes |
Yes |
|
Avaya |
IP Agent |
V7.0 SP8 and V6.0 SP18 |
Windows |
Yes |
Yes |
|
Avaya |
IP Softphone |
V6.0 SP9 and V5.2 SP5 |
Windows |
Yes |
Yes |
|
Avaya |
one-X Agent |
v2.5.12.0 |
Windows |
Yes |
Yes |
|
Avaya |
one-X Attendant |
v4.0 SP6 |
Windows |
|
|
2 |
Avaya |
one-X Communicator |
R6.2 SP12-P12 (6.2.12.22) |
Windows |
Yes |
Yes |
|
BroadSoft |
UC One Communicator |
v22.3.1.193 configuration tips (for branded partner versions please refer to either Broadsoft or the partner to confirm compatibility) |
Windows |
Yes |
Yes |
|
Caseris |
CAESAR |
|
Windows |
|
|
2 |
Cisco |
IP Communicator |
V.8.6.6 configuration tips |
Windows |
Yes |
Yes |
|
Cisco |
Jabber |
11.9.3 and 12.1.1 |
Windows/MAC |
Yes |
Yes |
|
Cisco |
UC Integration for Microsoft Lync (CUCI-Lync) |
v11.6.5 |
Windows |
Yes |
|
|
Cisco |
UC Integration for Microsoft Office Communicator (CUCIMOC) |
V8.0 (3) |
Windows |
Yes |
Yes |
|
Cisco |
Unified Personal Communicator (CUPC) |
V8.6.4 |
Windows |
Yes |
Yes |
|
Cisco |
WebEx Connect |
v7.3.1 |
Windows |
Yes |
Yes |
|
Cisco |
WebEx Meeting |
|
Windows |
|
|
2 |
Counterpath |
Bria |
v4.5 |
Windows |
Yes |
|
1 |
CounterPath |
X-lite |
v4 |
Windows |
|
|
2 |
Dialpad |
Native Apps |
v0.25.1 and above and Chrome Apps v14.7.4 and above |
Windows/Mac |
Yes |
|
1 |
Esna |
iLink for Cisco Jabber |
v10.1.15.1429 and highere |
Windows |
|
|
2 |
Estos |
ProCall |
|
Windows |
|
|
2 |
Five9 |
Virtual Contact Center |
v8.5 |
Windows |
|
|
2 |
Fuze |
Desktop |
v4.8.0 and higher |
Windows/MAC |
|
|
2 |
Genesys |
Workspace Desktop Edition |
v8.5.126.07 configuration tips |
Windows |
Yes |
Yes |
|
Genesys |
Workspace Web Edition |
v8.5.401.05 configuration tips |
Windows |
Yes |
Yes |
|
Genesys |
PureCloud |
|
Windows |
Yes |
|
1b |
GlobalIPTEL |
Juggler |
|
Windows |
|
|
2 |
Huawei |
eSpace |
|
Windows |
|
|
2 |
Joher |
Voice Operator Panel |
v1.6.3 |
Windows |
|
|
2 |
Microsoft |
Lync 2015 |
v15.0.5075.1000 |
Windows |
Yes |
Yes |
|
Microsoft |
Office Communicator |
R2 3.5 (3.5.6907.268) |
Windows |
Yes |
Yes |
|
Microsoft |
Skype |
v7.41.0.101. (Later versions of Skype consumer are not supported by Plantronics Hub for Skype remote headset call control.) |
Windows/MAC |
Yes |
Yes |
|
Microsoft |
Skype for Business 2016 |
v16.4771.1000 |
Windows |
Yes |
Yes |
|
Microsoft |
Teams |
|
Windows |
|
|
|
Mitel |
BluStar for PC |
v3.0.1876.0 |
Windows |
Yes |
|
1a |
Mitel |
Connect 2017 |
|
Windows |
Yes |
|
|
Mitel |
MiCloud Telepo for Desktop |
v4.5 and higher |
Windows/macOS |
|
2 |
|
Mitel |
MiCollab Desktop Client |
v8.1 and higher |
Windows/macOS |
Yes |
|
1b |
Mitel |
MiCollab Web Client for Chrome/Firefox |
v8.1 and higher |
Windows/macOS |
Yes |
|
1b |
Mitel |
MiVoice 2380 |
v3.5.4.0 |
Windows |
Yes |
|
1a |
Mitel |
MiVoice Business Console |
v8.0 |
Windows |
|
|
2 |
NEC |
Univerge 3C |
v8.7.1 |
Windows |
Yes |
|
1 |
NEC |
Univerge SP350 |
v6.11.0.0 and V6.10.0.0 |
Windows |
Yes |
Yes |
|
Nfon |
softphone |
|
Windows |
|
|
2 |
RingCentral |
Office |
v9.4 and higher |
Windows/MAC |
Yes |
|
1 |
SAP |
Contact Center (formerly known as BCM) |
v7 |
Windows |
|
|
2 |
Shoretel |
Communicator |
v14.2 (Additional configuration required for the Shoretel TAPI Driver. Contact your system administrator) |
Windows |
Yes |
|
|
Swyx |
SwyxIt! |
v10.40.2694 and v11.10.1.0 |
Yes |
Yes |
||
Telavox |
Desktop |
|
Windows |
|
|
2 |
Telepo |
BCS |
|
Windows |
|
|
2 |
Unify |
Circuit Desktop Client |
v1.1.8505 and higher |
Windows/macOS |
Yes |
|
1b |
Unify |
Circuit Web Client for Chrome/Firefox |
v 1.1.8505 and higher |
Windows/macOS |
Yes |
|
1b |
Unify |
OpenScape Desktop Client Personal Edition |
v7 R1.47.23 and higher |
Windows |
Yes |
1a |
|
Unify |
OpenScape Fusion for Office |
V1 R6.46.36 |
Windows |
Yes |
|
1a |
Wildix |
WMS |
v3.80.31106.05 |
Windows |
|
|
2 |
Integration methods
Plantronics developed integrations
Plantronics developed integrations are included in Plantronics Hub and provide call status information and other reporting in Plantronics Manager Pro. For full details on the Plantronics Manager Pro reports that are softphone dependent see here. Requires Plantronics Hub to be installed.
Partner Developed Integrations
1 - Partner developed integration using one of the recommended Plantronics Hub SDK integration types (either COM or REST). Requires Plantronics Hub to be installed. The softphone will appear in Plantronics Hub as SDK enabled. No data will be provided for softphone dependent reports in Plantronics Manager Pro.
1a - Partner developed integration using recommended Plantronics Hub SDK COM method. Requires Plantronics Hub to be installed. The softphone will appear in Plantronics Hub as SDK enabled. No data will be provided for softphone dependent reports in Plantronics Manager Pro.
1b - Partner developed integration using recommended Plantronics Hub SDK REST API method. Requires Plantronics Hub to be installed. The softphone will appear in Plantronics Hub as SDK enabled. Currently no data is provided for softphone dependent reports in Plantronics Manager Pro. These integration benefits from the ability to provide RCC support across multiple supported softphones.
2 - Partner developed integration using non-recommended native library, does not require Plantronics Hub to be installed. For Plantronics Manager Pro support Plantronics Hub must be installed, no data will be provided for softphone dependent reports in Plantronics Manager Pro.
If you are a softphone vendor looking to integrate Plantronics headsets into your solution visit our developer site.
