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Android Battery Meter App Troubleshooting: Compatibility with the Samsung Galaxy S4

Identifikátor článku :
000013049

Question

My Samsung Galaxy S4 does not show the battery status of my headset even though I have the Battery Meter app installed. Instead, the battery meter shows an exclamation mark inside a triangle icon where the battery status should be. Why does this happen?

Answer

This is a known and unresolved issue specifically with the Samsung Galaxy S4 running Android 4.2.2 (Jelly Bean). The problem does not come up on any other phones running Android 4.2.2, nor does it occur running any other Android OS.

This issue has been escalated to Samsung and we are working with them to fix the problem. We will post updates in this article as any new information becomes available on the matter. 
  • This issue will occur when the app is running on any Android phone, regardless of OS, that is connected to any PLT Bluetooth headset that does not have XEvents capabilities. Here is a list of headsets that are compatible with the app:
    • ​Voyager Legend
    • Voyager Edge
    • Voyager Pro HD
    • Voyager Pro UC v2
    • Marque M155
    • Marque 2 M165
    • M25/M55
    • BackBeat GO
    • BackBeat GO 2
    • M1100
    • Blackwire 700 series

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