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Building your noise management strategy

Four communication-based principles that inform how your teams work

73% of employees work for a company that embraces mobility.2

To manage workplace noise effectively while on the go, there are four key principles to consider.

1. Communication

Mobile technology is designed to encourage and facilitate information sharing and communication, wherever your business needs to happen. When the places your employees work come with inherent background noise like the commotion of downtown traffic, crowded airport lounges or busy coffee shops, they need purposefully selected tools that keep their focus on the call, not the distraction. Keeping background noise from interfering with what they need to hear and what they’re trying to say is critical to ensuring the best outcome for everyone involved in the conversation.

2. Collaboration

Whether your employees are spread across the city or around the world, the intent of tools designed for mobile collaboration is that your teams continue to share ideas and innovate together. This means providing your mobile workforce with headsets that block background noise from what they hear, as well as from what they say. It also means that your internal teams must address the sound quality issues of meeting rooms, like echoes and microphone sensitivity, to improve the collaboration experience.

3. Concentration

The ability of employees to focus on the work at hand, free from noise and distraction while on the go, can sometimes be challenging. Employees say that it’s one of the biggest challenges when working remotely.2 The easy answer is to move to a location that’s less busy and more conducive to concentration. But that’s not always possible, especially when an employee is subject to any number of distractions from background noise — in coffee shops, airport terminals, hotel lobbies and remote offices. Equipping them with noise-canceling headsets is an effective first step that businesses can take to ensure employees on the go can focus when and wherever they need to.

4. Confidentiality

Privacy is a constant challenge when you work on the go. The environment and the people in it are out of your control. While this is true, your employees still need to maintain a level of confidentiality that gives colleagues and customers confidence in their professionalism. Providing them with tools that help them mitigate the noise and distraction of public spaces means that everyone in the conversation has a higher level of comfort and trust.

1TJ Keitt, “Framing The Business and IT Impact of Mobile and Remote Work,” January 27, 2012, available from Forrester Research.
2Plantronics Global Meeting Productivity Survey, September 2015.
3Oxford Economics, “When the Walls Come Down – The Evolution of the Workplace.”
Plantronics Persona Research, 2017.
5Plantronics Mobile Collaboration Global Survey, 2016.
6Passchier-Vermeer W, Passchier WF (2000). “Noise Exposure and Public Health.” Environ. Health Perspect. 108 (Suppl 1): 123 31. doi:10.2307/3454637. JSTOR 3454637. PMC 1637786. PMID 10698728.
7Plantronics Persona Research, 2017.