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Savi 700 Series Troubleshooting: Hearing Noises in the Headset

Artikkelin tunniste :
000009457

Question

I'm hearing strange noises (hum, buzz, echo, etc.) in the headset. What can I do to fix these?

Answer

If you are hearing strange noises in the headset, try the following: 
  • If your cell phone is sitting anywhere near the headset or base, move it away. This will lower the potential for interference from the phone.
  • Unplug the power supply from the base. Wait 10 seconds and then plug back in.
  • Make a call, and during the call mute the microphone. If the noises go away when the headset microphone is on mute, it is likely that you're experiencing a defective or faulty microphone. If this is the case, you'll want to get in contact with our Technical Assistance Center for further troubleshooting and possible instruction on replacement.
​If none of these steps help the issue, contact our Technical Assistance Center.

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