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Poly
Headset Services

When it comes to headsets, consider yourself covered.

A comprehensive suite of services for headset success, from planning and deployment to future care and replacement. With our services portfolio at your fingertips, you’ll be able to prep, install, onboard, troubleshoot, maintain and future-proof any headset, anytime.

Headset Services Data Sheet

Onsite Support

High-Touch Onsite Support for Headsets Service
Make life easier for your IT team and end users with our High-Touch Onsite Support for Headsets Service. Poly audio specialists help with customizing headsets, from adjusting mic position to sharing best practices. They’ll also walk the floor to answer questions and test equipment. All to help your teams accelerate headset adoption and increase productivity.

Data Sheet

Installation and Deployment

Headset Installation with Onsite Deployment Support Service
Offload repetitive installation tasks to free up IT staff for more important work—with our Headset Installation with Onsite Deployment Support Service. We’ll take care of everything from unpacking to assembly on the spot. After the initial installation, our support team can stay around to assist with help desk support and troubleshooting, promoting faster headset adoption.

Data Sheet

Comfort and Cleanliness

Headset Comfort and Cleanliness Service
Help your team access the well-maintained equipment they need to get the job done. Our Headset Comfort and Cleanliness Service keeps headsets in top condition—supporting your health and safety initiatives and ensuring your ROI. Poly technicians can answer questions in person, then examine and replace parts such as ear cushions as needed.

Data Sheet

Hardware Replacement

Three-Year Hardware Replacement Service*
Control and forecast expenses accurately—since you know that every headset is good to go for three years—with our Three-Year Hardware Replacement Service for Collaboration and Contact Center Devices. It’s easier to manage inventory and plan global rollouts. And we do our best to deliver replacement headsets on the next business day, worldwide.

*for Collaboration and Contact Center Devices

Data Sheet

Wireless Density Study

Headset Wireless Density Study Service
Get guidance from Poly experts to prevent the call interference that can happen when there are too many workers on DECT and Bluetooth wireless headsets in one shared space. With our Headset Wireless Density Study Service. We’ll start with a remote survey of your spaces and headset needs, spot problems, then offer actionable solutions.

Data Sheet