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Blackwire 500 Series Troubleshooting: Callers Cannot Hear Me

Article ID :
000018885

Question

When I use my Blackwire C510/C520/C510-M/C520-M to make a call, callers are not able to hear me. How can I fix this?

Answer

Callers may not be able to hear you if:
  • The headset is muted. Press the mute button to unmute the microphone.
  • The headset boom is not aligned correctly. Align the headset boom parallel to your mouth.
  • The headset is not set as default audio device on your computer. Set the headset as default audio device in your computer. Click here to learn more about how to set your headset as default audio device in your computer.

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