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CS50-USB/CS60-USB Troubleshooting: No Lights

Article ID :
000006571

Question

My headset is plugged in, but there are no lights on the unit.  What should I do?

Answer

Possible Causes/Solution: 1) It is possible that you are getting insufficient power from your USB port. Try plugging the headset into another USB port. (We recommend using a USB port on the back of your computer, if possible).  2) If your headset came with an optional AC power adapter, attach it. 3) If you are using a laptop, check to be sure it is not in standby or hibernation mode. Be sure the unit is completely charged.

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