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IP40: How to Use
Article ID :
How do I use the IP40?
IP40 Basics The Plantronics IP40 is a Voice over Internet Protocol (VoIP) headset adapter targeted for use in the contact center. Contact center agents use a PC as their telephony control device and perform actions such as on/off-duty status, customer follow-up, and supervisor feedback directly from the PC. Call Handling
Factory Reset To reset the IP40 back to the factory configuration:
|Answer a Call||Firmly tap the call answer button. When the call connects, the indicator light turns green.|
|End a Call||Press the call answer/end button for 1-5 seconds. When the call disconnects, the indicator light turns off.|
|Mute||Press the mute button. The mute indicator turns red.|
|Unmute||Press the mute button again. The mute indicator turns off.|
|Place a Call on Hold||Disconnect the QD connector.|
|Resume a Call on Hold||Reconnect the QD connector.|
- Hold down the Volume Up and Answer/End buttons while powering on the IP40. The mute LED and Answer/End LED blink red for several seconds.
- When the LEDs become solid red, release the buttons. The IP40 reboots with factory configuration settings.
- Your network cable is not connected - No 10Base-T or 100Base-TX link could be detected.
- IP Address not found - The device could not obtain an IP address from DHCP.
- IP Address conflict - The device got an IP address but another device on the network is using that address.
- Device not configured - The device could not discover a configuration server, or the configuration server that was discovered or configured in the NETWORK_TFTP_SERVER parameter did not provide a configuration file. The IP40 headset adapter does not attempt to discover a configuration server if CFG_POLLING_ENABLE has been disabled. In this case, the adapter checks if SRV_0_SIP_UA_DATA_DOMAIN and SUBSCR_0_UA_DATA_SIP_NAME have been configured.
- Registration server not found - The device did not get a response from the configured registration server.
- Registration password failure - The device received a non-repairable 401, 403, or 407 SIP error response from the registrar. It is extremely likely that the username or password on the device is incorrect.
- Registration refused - The device tried to register but received some other type of SIP error response.