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SaaS (Plantronics Manager/Plantronics Manager Pro) Release Notes

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Plantronics Manager Pro Release Notes 3.14.01

October 2, 2019: Plantronics Manager Pro 3.14.01

Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality.

Resolved Issues
  • Fixed issue with Hub versions missing from the Policy Compliance report
  • Miscellaneous performance improvements
  • Added missing file share location for Mac local deployments
  • Corrected count shown for Groups tagged as “Used for Deployment” in Inventory
  • Fixed issue with longer fields (hostname, OS, Product) being shown on two lines in reports
  • Updated user profile to show all LDAP user attributes
  • Fixed miscellaneous UI issues in reports.
  • Clarified text that describes how policy scheduling works
  • Security fix to prevent script injection on specific pages
Known Issues
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Scheduled reports that were created before the upgrade to 3.13 don’t work if a custom date was used for filtering.  Recreating the scheduled report will resolve the issue.  
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large numbers of groups (>= 2000) may timeout.
  • Time in reports is shown relative to UTC instead of using time zone abbreviations.  
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.


Plantronics Manager Pro Release Notes 3.14

July 29, 2019: Plantronics Manager Pro 3.14

What's New
General

Plantronics Hub
  • Plantronics Hub | Softphone End of Life
    • Some softphones will no longer be supported with Plantronics Hub 3.14.  Details can be found in this knowledge base article.  The following functionality will no longer be available for these deprecated softphones:  Call control, mute, volume synch and the generation of call data for Plantronics Manager Pro reports.  If you are using one of these softphones, do not upgrade and instead remain on Plantronics Hub 3.13 or prior to ensure functionality. To better understand the impact to data generation for these deprecated softphones, please see Plantronics Manager Pro area below.
       
Plantronics Manager Pro
  • Softphone End of Life
    • The deprecated softphones will no longer appear in the list of softphones available for management.  The enable/disable functionality will no longer be available for these softphones in the Plantronics Manager Pro interface.  These softphones will continue to be manageable by the end user in versions of Plantronics Hub prior to 3.14.
    • Usage data for deprecated softphones will no longer be sent to PMP once the client is updated to Plantronics Hub 3.14.  Versions prior to 3.14 will continue to send this data.
  • Status Page for Plantronics Manager Pro is now available:  https://status.plantronics.com
  • Plantronics Manager/Pro > Support Page
    • This has been updated to include a link to our status page.  An email address has also been made available for feedback and enhancement requests.
  • Azure SSO
    • Added support for Azure SSO.  A knowledge base article covering the configuration details can be found here but also available in the User Guide.
  • Improved Visibility of Left Side Navigation
    • The left nav font size has been increased as a result of feedback from users.
  • Version Status Report
    • Software
      • Issue:  Report was counting the number of user profiles (vs number of hosts).  Although technically accurate, this was confusing as the total count in the report did not match the total count of “hosts” as found in the Plantronics Manager Pro UI. 
      • Resolution:   Improvements were made to the Software Version status report to show information based on hosts rather than users.  The following changes were made:
        • Report is now“host” based verses “user profile” based
        • Added “Hosts” filter
        • Removed “All OS” as default; Windows set as new default
        •  
    • Firmware
      • Issue:  Current report is not very user friendly if tenant has multiple products.
      • Resolution: Create new top-level report at the Family level allowing user to drill into the family for product level information.
  • Performance Improvements:  Made improvements in general page loading as well as report responsiveness.

Resolved Issues
  • 404 page received when creating new firmware policies if 90 plus policies already exist
  • Mass deletion (over 10K items) dialog box indicates 10k “users” being deleted even if it is devices or hosts
  • Improvements to speed up page loading
  • Address performance issues with mass delete of large numbers of non-plt devices.
  • Clicking on Active Policy link now takes you to expanded device policy.    
  • Added custom pagination to tabular reports to improve performance on large tenants.
  • Removed display of ‘null’ in report columns when value is missing   (multiple defects)
  • Allow use of comma in name of LDAP User Attribute group 
  • Fixed issues with Device Distribution report returning 403 Forbidden on tenants with over 100K users
  • Misc interface fixes in Plantronics Manager Pro UI and reports (multiple defects)
  • Increased size of font in left-side navigation
  • Improve user experience for read-only admins to make it clear operations not permitted
  • Add missing events to audit log (multiple defects)
Known Issues
  • Significant changes were made to the Version Status reports in this 3.14 release.  As a result, all saved Version Status reports will need to be recreated after migrating to 3.14.
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Scheduled reports that were created before the upgrade to 3.13 don’t work if a custom date was used for filtering.  Recreating the scheduled report will resolve the issue.  
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large number of groups (>= 2000) may timeout.
  • Time in reports is shown relative to UTC instead of using time zone abbreviations.  
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.


Plantronics Manager Pro Release Notes 3.13.1 Patch (Build 19327)

June 25, 2019: Plantronics Manager Pro 3.13.1 Build 193427

Resolved Issues
  • Slow performance of the Plantronics Manager Pro admin portal (page loading).  Added support for resource caching.
Known Issues
  • After upgrading to Jaspersoft 6.4 (report server) – the way that times are shown in reports changed to show the offset from GMT, instead of the local timezone that was previously shown, e.g:      Before upgrade:      11-07-2017|09:00 PST     After upgrade:        11-07-2017|09:00 -08:00
  • Scheduled reports that were created before the upgrade to 3.13 don’t work if a custom date was used for filtering.  Recreating the scheduled report will resolve the issue.  
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large numbers of groups (>= 2000) may timeout.
  • Time in reports is shown relative to UTC instead of using time zone abbreviations.  
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.



Plantronics Manager Pro Release Notes 3.13.1

May 28, 2019: Plantronics Manager Pro 3.13.1 Maintenance Release
 
Resolved Issues
  • Fixed issue with Terms of Service and Privacy Policy links not working.
  • Removed invalid error that occurred when trying to download report PDF/DOC file as read-only admin.
  • Fixed issue with Device Inventory tabular report timing out on tenants with over a hundred thousand devices.
  • Improved error that occurs trying to create more than 127 deployment groups.
  • Fixed issue with not being able to use a local network file share for software updates.
  • LDAP server information can now be removed once it’s been added.
  • Corrected error in Mac installation string provided in UX.
  • Improvements/enhancements to Audit Log report.
  • Miscellaneous UX/reporting issues:
    • Fixed inconsistencies in UI behavior when using the Microsoft Edge browser
    • Reporting page count out of sync in reports with detail pages.
    • Removed display of “null” for empty strings
Known Issues
  • Scheduled reports that were created before the upgrade to 3.13 don’t work if a custom date was used for filtering.  Recreating the scheduled report will resolve the issue.  
  • Reports of slow page load times, particularly in reports.  
  • Attempting to delete a large numbers of groups (>= 2000) may timeout.
  • Time in reports is shown relative to UTC instead of using time zone abbreviations.  
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.


Plantronics Manager Pro Release Notes 3.13

March 18, 2019: Plantronics Manager Pro 3.13 General Distribution Release 
 
Plantronics Hub (client software)
Please see the Plantronics Hub Release Notes for detailed information on newly added Plantronics Hub features and newly supported softphones and devices.  Some Plantronics Hub features may be included in this document if/when they have a direct impact to enterprise deployments and functionality.

APIs for Plantronics Manager Pro (cloud APIs)
See APIs for Plantronics Manager Pro API Release Notes for information about new features and fixes in the latest version of our cloud APIs.

What's New  
Plantronics Hub
  • Plantronics Hub | Connection Details (Plantronics Hub > Support)
    • Hostname added to list of connection details providing IT with the ability to identify a specific computer even when anonymization has been enabled.
       
Plantronics Manager Pro
  • UI | Changes to naming and arrangement of some sections in Admin > Plantronics Hub
    • Sections arranged to make more often used selections easier to find.
    • Renamed LDAP User Attributes to User Data.
  • Pseudonymization Feature Added to Prevent Collection of Username and Hostname
    • Starting with 3.13, the Username and Hostname (two required pieces of personal data) will be encrypted by default. 
      • Pseudonymization happens at the client; real username and hostname does not leave company network.
      • Using SHA-512 for hash algorithm
      • Pseudonymization can be disabled by IT before or after the deployment of Plantronics Hub.  Plantronics Hub will recognize the change during the next polling cycle and will then start to send the real values.  This will result in some usernames showing the real value and some the hashed value until all clients have checked in.
      • Pseudonymized values are still unique to the user and/or host ensuring maximum value from the product.
  • LDAP User Attribues | Admin > Plantronics Hub > User Data
    • Functionality to enable the collection of additional user attributes initially added in 3.12.  The list of available attributes has been extended in 3.13 to include user specific attributes such as firstname, lastname, email, employeeID, extension attributes 1-15, etc.
    • Attributes added to User Profile and available via API
  • Plantronics Manager Pro timeout reduced to 30 minutes
    • Timeout previously set to one hour but has been reduced to 30 minutes of inactivity to comply with more stringent security protocols.
  • Microsoft plugin support was extended to include MS Teams.
    • Microsoft Teams call data available listed as “Microsoft Teams, Skype for Business and Lync” in UI
  • Add User Attributes to user data in all reporting datasets making any added User Attributes available via API
  • Applications menu option area renamed to App Center; functionality expanded
    • Private area for customers to discover apps and extend Plantronics Manager Pro
    • Public area for solution providers to showcase their apps and reach new audiences

Data Insights
  • No new reports have been added or significant modifications made to any existing reports in this release  
 
Resolved Issues
  • Fixed multiple issues related to reports not working on tenants with large numbers of devices and users.
  • Improved speed of page loading
  • Fixed issues with mass delete operations failing with large numbers of users.  Mass delete operations will now be limited to deleting 10K entries in a single action.
  • Modified reports that were incorrectly showing “null” for device serial numbers instead of ‘-‘.
  • Scheduled report runs were missing from the audit log.
  • Added email address validation on Forgot Password form.
  • Fixed missing tooltips.
  • Miscellaneous report and UX cleanup.
  • Fixed issues with filters not working correctly with specific browsers.
  • Hide features that are not applicable to read-only administrators.
  • PMP crashes when in Inventory > Groups when a user switches from 10 to 100 results when more than 400 groups have been created.  New pagination implemented resolving issue
  • My HSS feature setting value not being applied in Plantronics Hub.  Issue was a result of moving the setting from software policy to Application Center
Known Issues
  • Plantronics Manager:  Cannot update Plantronics Hub 3.12 clients to 3.13 by using software policy in the Plantronics Manager solution. Customer must remove Plantronics Hub 3.12 and then deploy Plantronics Hub 3.13 using their own deployment tools.
  • Report timestamps have changed following update in reporting engine application (outside vendor).  We previously displayed the local time zone but time now shows the offset from GMT.  This has been researched and cannot be resolved per the vendor.
  • Device Distribution failing on tenants with > 100K users
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  • There are still issues with specific reports not completing or performing slowly on tenants with large numbers of users (e.g. more than a hundred thousand).
  • If multiple headset products are used in the same call, report results could be misleading.   For example, the Link Quality report may show non-Bluetooth devices if both Bluetooth and non-Bluetooth devices are used in the call.
  • Minor UX issues still remaining in reports and the UX – e.g. missing border or items misaligned.
  • Plantronics device count inconsistent between UI (Inventory > Plantronics) and Device Inventory report (Reports > Device Inventory > Plantronics).   
  • Turning off group auto-creation not showing up in audit log
  • Scrollbar not present when creating an LDAP User Attribute group with more than 9 attributes
  • On the Blackwire 7225, in Plantronics Manager Pro settings, the Mute Reminder descriptor does not appear.
  • Soundscaping setting not preserved during migration.  For customers who have a license for Soundscaping and have enabled Personal Soundscaping for their end users, they will need to re-enable this feature.  The setting has moved to the new App Center in Plantronics Manager Pro.  IT is asked to access App Center, locate the Soundscaping setting and re-enable the feature after the upgrade to 3.13.

Plantronics Manager Pro Release Notes 3.12

December 3, 2018: Plantronics Manager Pro 3.12 General Distribution Release
 

What's New
General 
 
Plantronics Hub
  • Plantronics Hub | Network Assessment (Plantronics Hub > Support)
    • Plantronics Hub feature providing IT with the ability to test the configuration of Plantronics Hub to ensure connectivity to Plantronics Manager Pro.  Provides information on groups, policy and attribute configuration.
  • Plantronics Hub | Model Logs
    • To assist with troubleshooting and expedite resolution, Plantronics Hub will now create four separate log files to host specific events.  Critical events are captured even when Log Level = Low.  New model logs can be found in same location as Spokes.Log C:\Users\<username>\AppData\Local\Plantronics\Logs
1.  PLTCloudConnector.log
  • Authentication failures and their corresponding curl/ssl error information
  • LDAP Query /LDAP server info and any failure related to that
  • Device events/Call events any failures related to reporting them
  • Any failures related to SW and FW HTTP file download
  • Any failures related to Soundscape theme HTTP file download
2. DeviceManager.log
  • Any failure related to HID communication with USB headset
  • Information related to loading device handlers and filtering devices
  • RAW input and output reports send and received from the device
3. DFUManager.log
  • Any failure related to unzipping a FW archive and validating the rules.json file
  • Information related to DFU handler for each updatable FW component
  • Information related to DFU failures and retries
  • Information related to DFU progress for each updatable FW component
4. SessionManager.log
  • Information related to loading and unloading SP/MP plugins
  • Information related to sessions created with the Session Manager by various plugins
  • Information related to Session Manager level events
 
  • Plantronics Hub | Clear Log Files (Plantronics Hub > Support > Troubleshooting Assistance)
    • Provides a mechanism to easily delete historical log files and any log files not currently in use eliminating the requirement to navigate to log files directory to accomplish a task
 
Plantronics Manager Pro
  • Habitat Soundscaping Integration
    • New software settings have been added to support the My Habitat Soundscaping immersive experience.  Allows IT to control the presence of Personal Soundscapes in Plantronics Hub. Feature only visible to active subscribers of Habitat Soundscaping.
  • Citrix Receiver Plugin (VDI Enablement) | Admin > Plantronics Hub > Client Account Management
    • New setting providing IT with ability to explicit set the recognition of the Citrix Receiver Plugin by Plantronics Hub.  Dependent upon the Excluded Users setting.  Please see user guide for details on configuration
  • LDAP User Attributes | Admin > Plantronics Hub
    • Allows IT to configure additional user attributes for inclusion in the Plantronics Hub payload.  Attributes can be selected from a predefined list. Added attributes appear in the User Profile in Plantronics Manager Pro.  User Groups, based upon these attributes, can be created automatically or manually as needed.
  • Save, Schedule & Distribute Reports
    • From within a report, new options allow IT to save the configuration of a report, schedule a report to run at pre-defined intervals and optionally distribute the report via email.  Also, IT can email report on the fly via the new Email button found within a report.  Reports > Library has been renamed to Reports > Predefined. New navigation option “Saved” (Reports > Saved) to host the saved reports.
  • Data Cleanup Simplified
    • The interface of the Inventory sections (Users, Hosts, Plantronics, Other Devices) has been modified to simplify the removal of extraneous data.  New filtering options and new functionality has been added to the interface to ensure IT can more easily isolate the data they would like to delete.  IT can choose to delete the data that is currently visible or optionally delete all data that meets the criteria.
  • Firmware Update Notifications
    • The email notification used to inform IT of new releases has been modified to provide IT with more detail around the number of devices in need of an update in their environment.
  • Device First Detected Date
    • The device first detected date (in the environment) has been added to the User Profile.  Previously the date first detected for that user was the only date field displayed.  Now have Device First Detected | All Users and Device First Detected | UserA
  • Universal Access Control Status
    • The Windows UAC status (enabled or disabled) has been removed from the user profile.  It was initially intended to provide IT Help Desk with additional software troubleshooting information but due to security concerns expressed by some companies, this information has been removed.
  • Audit Trail
    • Phase 2 of the Audit Trail report has been completed.  All activity will now be captured and logged.  Specifically, the following events can now be found in the audit log:
      • LDAP changes
      • SSO enablement/disablement
      • All policy creations, edits, deletes, copies
      • Group Creation/Deletion
      • Reading of Notifications
      • Deleting of Notifications
      • Creation/download of MSI files
      • Changing any settings anywhere in the app  
Data Insights
 
  • Renaming of Reports Library
    • Reports > Library has been renamed to Reports > Predefined to better support the Saved category of reports.
  • Device Inventory Report
    • Time Period filter has been added to the Device Inventory report.  Available for doc and pdf formats only.  See known issues.
    • The Operating System field has been added to the tabular view of the Device Inventory Report
Resolved Issues
  • Read-only Admin can enable 3rd party application in tenant
  • New notifications not displayed if Notifications view is collapsed.  Plantronics Manager issue only.
  • Cannot lock/unlock all softphones with group checkbox when creating a software policy.  Plantronics Manager issue only.
  • No warning on why you can't save policy when policy name contains too many characters
  • Host Name not fully visible in Acoustic Events report table
  • Device Adoption table not putting combined products in correct order. Should show top first then bottom but are reversed. 
  • Primary device not shown for mobile devices in the Inventory > Users interface
  • The Group column is present for the following reports and should not have been:  Device Distribution, Device Inventory, Incompatible Products, Softphone Adoption
  • Revoke Host button should be disabled for hosts that are not Mobile
  • The unread notification count does not match with the count seen on sidebar. Plantronics Manager issue only.
  • Firmware update compliance could show “no attempt” because the user is already on the latest version.  This reason was missing from the description for “no attempt”
  • Should not be able to deploy to a mobile user when creating a software policy
  • Misleading message "can't parse argument number" when try to create two policies are assigned to same group
  • Version Status Report: Shows the Savi 7xx as being on older firmware (grey graphic) when the firmware on the device has a version number that is longer than what is seen in the policy.
  • Sort Function is not working for Software "Build" Under "Inventory>Host" when tenant contains more than 35,000 hosts.
  • Inventory > Users:  When admin clicks into a users details from a page of users and then clicks on back button in browser, admin is not brought back to the last page they were on but instead brought back to page one.   
  • Customer is not using VDI but under Inventory>Host multiple users are shown as VDI users.
  • Tenants not receiving latest versions of published firmware if tenant is disabled at the time of deployment.
  • Out of Service device count does not match between the Inventory > Users page and the Inventory > Plantronics page due to Users page including “other devices” in the count. 
  • Device Adoption Report:  Shows BT600 as “used in calls” while the Voyager top shows “not used in calls” causing confusion.  The BT600 has been removed from the graphical view of the report to alleviate confusion. 
  • Calisto 5200 & 3200 devices are missing the Dial Tone parameter in settings
  • VDI Client Profile gets merged with THIN Client Profile mistakenly when VDI display name is the same as excluded account name.
  • Savi 8200 series (AC20), in the Wireless Settings section, Streaming Audio is mistakenly listed as a setting to be locked and/or unlocked.
  • Removed devices still appearing in Inventory > Plantronics page.
  • After a mobile host is revoked, its client instance ID becomes gray and it has '*' at the end, as well as a specific tooltip.  If host=multiple, the same treatment is not applied.
  • Revoke mobile button should be disabled if host is already revoked.
  • Revoke Mobile Access dialog box should specify that only mobile hosts will be revoked if user selects hosts that are not mobile.
  • Delete button for a policy is greyed out and not selectable.  Plantronics Manager issue only.
  • User with 100 hosts and 100 devices without serial number cannot be deleted.
  • Policy deletion dialog box still referencing history section and hardware terminology.  Plantronics Manager issue only.
  • Products that aren't applicable for search and collecting report data should be removed from Report Products filters
  • Issues with Device Adoption timing out or being slow
  • Unable to Create Software Policies in Plantronics Manager Pro on Chrome
  • Scheduled report runs do not get added to the Audit Log
  • EIT Audit Log - Snapshot Settings changes are not captured in the Audit Log report
  • Auto-Answer (No Sensor) setting still being presented when creating a Settings Policy for Savi 7xx
  • All reports after upgrade UTC offset appears as number (-08:00), prior appeared as letter abbreviation (PST)
  • Other devices view doesn't list all products separately
  • Voyager 3200: When Policy deployed locking the PC ringtone setting to OFF, it ends up locked to Tone 1 in Plantronics Hub
 
Known Issues
  • When using the Time Period Filter (new) feature for the Device Inventory report the csv format is not currently an option.  
  • Report timestamps have changed following update in reporting engine application (outside vendor).  We previously displayed the local time zone but time now shows the offset from GMT.  This has been researched and cannot be resolved per the vendor.
  • All Active Devices sometimes doesn’t show and doesn’t count all “other manufacturer” devices when more than 1000 “other manufacturer” devices are present.
  
Earlier Versions of Plantronics Manager/Plantronics Manager Pro
  • Earlier versions of the release notes can be found here.  

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