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MDA200 Troubleshooting: Failure with Windows 8.1

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000014495

Question

I upgraded to Windows 8.1, and now my MDA200 will not power-up. What is the cause of this? Can it be corrected?

Answer

Windows 8.1 introduced new power management profiles. The new settings cause problems for MDA200 and many other USB powered devices. When the MDA200 is connected for USB powered operation on a computer running Windows 8.1, it does not power on fully, which results in the attached headset not installing on the computer. The problem occurs on most computers; however, some users report no problem.

Plantronics recommends Windows 8.1 users power their MDA200 with the accessory power supply (part number 86079-01). Please contact the Technical Assistance Center for further assistance.

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