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Poly VoIP Adapters(ATAs) Product Information

ID articol :
000023981
The VoIP adapters allow you to connect one analog phone or fax machine to VoIP services from a Polycom partner. Simply connect your analog devices, power and internet to the adapter to start transitioning your voice communications and experience the power of VoIP services.
 
OBI Adapter(ATA) and PDMS-SP
Obi Adapter(ATA) only works when it is claimed on PDMS-SP with status “managed”.

Product Line
Voice > Obihai ATA
 
Support Flow
Follow the normal VOIP/VVX support flow

How to get Serial Number of OBI Adapter(ATA)
Sticker on the back of the OBI Adapter (ATA).  Lower left-hand number and bar-code:
           S/N: nnnnnnnnnnnnnnnn
How to get 9 digits Obi Number of OBI Adapter(ATA)
Sticker on the back of the OBI Adapter (ATA).  Upper right-hand corner:
                         OBi No.: 660 xxx xxx
How to diagnostic before RMA
  • bad Ethernet ports
if no lights whatsoever (solid or blinking)
 
  • bad phone ports
not secured when plugged-in, no dial tone, loud hum noise when phone cord is connected
 
  • power failure
Loud hum noise can also occur.  Test with another compatible power supply if no light still

What's the difference between the LAN port and Internet port
The OBI Adapter (ATA) has two ethernet ports (on the back).  They are labeled as “Internet” and “LAN”.
The “Internet” should be connected to an Ethernet network where the device can reach the Internet/PDMS-SP and other services.  The “LAN” port is for local PC/device to have the OBI Adapter (ATA) acts as a “switch”.
By device, the OBI Adapter (ATA)will try to do DHCP request to get its IP address for the “Internet”/WAN side.
And by device, the OBI Adapter (ATA)configured the “LAN” side as 192.168.10.x (mask 255.255.255.0) with DHCP service enabled.  The PC can get IP address of 192.168.10.100 if connected to the LAN port.
The PC can access the IP address 192.168.10.1 of the OBI Adapter (ATA) device on this subnet.  The PC can access the “Internet” via the OBI Adapter (ATA) (acting as a “switch”) only when configured such by the admin.

LED sequence when power on
  • Power LED shows RED for ~5 seconds.  All other LEDs are OFF.
  • Power LED shows GREEN for ~3 seconds.
  • Network LED blinking GREEN for 30-seconds (or however long it takes to get the IP address from DHCP)
  • Power LED blinking GREEN for ~8 seconds.
  • Power LED shows GREEN
  • Phone LED blinking for 3-seconds for trying to do SIP registration (if configured)
  • Phone LED shows GREEN if SIP registration is successful; Otherwise, it would be OFF
  • USB LED shows GREEN if there is USB-Headset connected to the USB port.

How to login local web page
The PC connected to this “LAN” port (make sure there is no other similar subnet for this PC), can access http://192.168.10.1 (with the default username “admin” and password “admin”).  Of course,
the admin for the OBI Adapter (ATA) can disable (or change login) for this access via configuration.
The same web-page can be accessed via the Internet IP address if the admin enabled the access on this WAN side and the admin knows the IP address of the device.


What are Firewall ports to allow OBI Adapter (ATA) claimed successfully on PDMS-SP
The latest list of IP addresses used by the PDMS-SP servers can be found at:
      https://www.obitalk.com/obinet/docs/obitalk-firewall-settings.txt

Here is the content of this page as of 2019_07_08:
Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305

Allow Incoming:
UDP Port: 10000

OBiTALK Voice Service
   Trusted IP Addresses:
       54.241.160.4        UDP/TCP: 10000 to 20000, TCP: 6800, TLS: 443
       54.241.163.234      UDP/TCP: 10000 to 20000, TLS: 443
       54.67.107.54        UDP/TCP: 10000 to 20000, TLS: 443
       54.67.113.163       UDP/TCP: 10000 to 20000, TLS: 443
       54.219.101.213      UDP/TCP: 10000 to 20000, TLS: 443
       52.52.249.241       UDP/TCP: 10000 to 20000, TLS: 443
       52.53.96.55         UDP/TCP: 10000 to 20000, TLS: 443
       13.52.69.0          UDP/TCP: 10000 to 20000, TLS: 443
       54.241.91.173       UDP/TCP: 10000 to 20000, TLS: 443
       52.9.223.41         UDP/TCP: 10000 to 20000, TLS: 443
       52.9.225.203        UDP/TCP: 10000 to 20000, TLS: 443
       13.56.185.145       UDP/TCP: 10000 to 20000, TLS: 443
       13.57.121.193       UDP/TCP: 10000 to 20000, TLS: 443

OBiTALK Provisioning
   Trusted Hosts:
        www.obitalk.com     HTTP/HTTPS
        www1.obitalk.com    HTTP/HTTPS
        prov.obitalk.com    HTTP/HTTPS
        devpfs.obitalk.com  HTTP/HTTPS
        api.obitalk.com     HTTP/HTTPS
        fw.obitalk.com      HTTP



What's the Device status meaning on PDMS-SP
Status:    Offline (black, red) = the device is currently NOT communicating/connecting to PDMS-SP.
Advice to customer:
  1. Make sure that the Ethernet cable is inserted into the “Internet” port and not the “LAN” port on OBI Adapter (ATA) device.  The ports are: 10/100BaseT Ethernet (and not GigE)
  2. Firewall and/or Web-Proxy requirements:
Firewall:  Please check the firewall configuration to allow OBI Adapter (ATA) devices to reach the PDMS-SP services in the cloud.  The list of IP addresses and domain names for PDMS-SP are here:
        https://www.obitalk.com/obinet/docs/obitalk-firewall-settings.txt  
Web-proxy:  Please configure the web-proxy server and authentication info into OBI Adapter (ATA). The OBI Adapter (ATA) supports Digest or Basic authentication with web-proxy.

StatusManaged = the device is currently connected and managed (configuration/status) by this PDMS-SP account.
ZT StatusPending = the device has not connected PDMS-SP and going thru the Zero-Touch configuration (one time) process. 
Advice to customer: same as Status “offline”
ZT StatusYes = the device has done ZT with the configuration from this PDMS-SP account.

What information to collect when escalating to T2
  • Serial Number
  • MAC/Obi number (good to have)
  • USB headset model/type
  • call control platform (Broadsoft, Metaswitch etc. )
  • Customer information
  • PDMS-SP account-name (good to have)
  • Problem description

What are supported call control platforms
  • Broadworks (certified)
  • Metaswitch (certified)
  • Netsapiens (ATA3** only) (certified)
  • Any open-source platforms

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