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From agent to superhero-the evolution of customer service.
Why you need to invest in the customer service representatives (CSRs) you have and how to attract the ones you want.
Open floor plans, home workers, and wireless headsets are changing the contact center.
Small and mid-sized businesses see the benefits of Unified Communications
UC may seem like just another case of technology jargon, but it's far more than the latest IT buzzword.
How flexible work environments help small and medium-sized businesses attract - and keep - great workers.
Now with cloud computing firmly established as mainstream technology, you may want to take a closer look.