Voyager 510-USB Troubleshooting: Avaya Softphone Issues
QuestionMy Avaya softphone won’t work with Voyager USB.
AnswerAvaya has several softphone products: "IP softphone" and
"Phone manager PC softphone", split into "Phone Manager Lite", "Phone Manager Pro" and "iPhoneManager Pro" Use the button on Voyager's boom to manually control the state of the audio link to the USB adapter. For a call, the USB adapter should flash blue. When not in a call, the LED should show steady blue in a low-power mode to maximize Voyager's talk-time.