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Voyager 510-USB Troubleshooting: Avaya Softphone Issues

Article ID:
000006634

Question

My Avaya softphone won’t work with Voyager USB.

Answer

Avaya has several softphone products: "IP softphone" and
"Phone manager PC softphone", split into "Phone Manager Lite", "Phone Manager Pro" and "iPhoneManager Pro" Use the button on Voyager's boom to manually control the state of the audio link to the USB adapter. For a call, the USB adapter should flash blue. When not in a call, the LED should show steady blue in a low-power mode to maximize Voyager's talk-time.