"We're here to solve problems and help make things better for our patients. It's essential to work with partners who understand that. Plantronics has been that partner for 10 years and going strong."
Joe-Anne McCormick, Telecom Analyst, SCOI
Broward College Case Study: Unified Communications
Broward College worked with Microsoft and Plantronics to implement Microsoft Lync and Plantronics audio devices to make internal communications more efficient, reduce travel costs and improve the online learning experience to help grow their student enrollment.
City National Bank began moving to softphones and IP cloud technology at its headquarters and branches across the nation, and it needed a headset partner to provide integral support across the process.
Outfit new branches of this fast-growing organization with the latest dependable communication technology
Offer essential support to help ease the work of IT staff
Provide a headset with the ability to simply toggle between phone and computer to accommodate the bank's unique voicemail system
Savi 700 Series
Improved comfort and mobility for employees across City National Bank
Outstanding service and support for existing headsets and new headset rollouts allowing IT to maximize value and keep up with company growth
High-quality equipment that provides value and reliability as the organization transitions to softphones and IP cloud technology
The Southern California Orthopedic Institute is committed to delivering the best possible care to patients across its eight locations. With two busy call centers and hundreds of employees, ensuring prompt customer service and an ease of doing business is essential.
Highly diverse work environment and audio needs for more than 500 doctors, office managers, IT and contact center agents
Focus on continually improving productivity and service
Need advanced wireless technology for staff with mobility requirements
Voyager Legend UC
Savi 700 Series
Conferencing features improved staff productivity, with easier agent training and faster call resolution
Greater flexibility, with streamlined wireless mobility and one headset for multiple audio devices
Cohesive audio technology across the enterprise, backed by Plantronics sales and live tech support
At-a-glance product inventory with Plantronics online product and warranty registry
Hyatt Hotels is on a mission to provide authentic hospitality by making a difference in the lives of the people they interact with. In the Reservation Center, associates strive to provide outstanding customer service.
Ensure top-notch sound quality for workers at the Hyatt Reservation Center
Improve comfort for employees working phone-intensive shifts
EncorePro with P10 audio processors
Simple standardization of all employees on top-rated headsets, streamlining internal service and support
Superior service and quick call resolution outcomes for Hyatt customers
Pariveda consultants work on site during project implementations. Each site poses different challenges in terms of privacy and noise interference. Consultants sought a way to ensure consistent audio quality regardless of their environment.
Provide consistent audio quality for mobile workers on the road
Find a solution with excellent noise-cancellation for employees often needing to make calls from noisy shared work spaces
Give employees better flexibility to move around client sites and manage calls via PC and cell phone
Voyager Pro UC
Better call clarity regardless of environmental noise
Enhanced mobility and easy connectivity due to Bluetooth connection
Improved communication with clients and colleagues because of minimal distraction from background noise
Castle Crow's business is extremely phone intensive, and their outdated, wired headsets resulted in feedback, echo, and dropped calls. This reflected poorly on their customer service. They needed a system that would deliver quality and comfort while ensuring a positive customer experience.
Replace outdated wired headsets that created noisy feedback, echoes and dropped calls
Give phone-intensive workers (sometimes making up to 200 calls a day!) a solution that provides the ultimate sound quality
Empower employees with greater flexibility and comfort
Ten percent improvement in successful connection rate for outbound calls
Better "quality of office life" due to mobility and comfort
Blach employees needed the ability to move freely while being on desk, mobile, and PC calls.
Allow employees to seamlessly switch between cell phone and PC calling on a single device
Empower individuals to move freely around the office as needed
Accommodate a variety of users with mixed job functions and personal requirements
Voyager PRO UC
Significant productivity gains from minimizing on-hold time and eliminating the need to physically switch equipment when making calls on different devices – One user estimates 2.5 hours saved daily
Growth in corporate revenue thanks to greater employee efficiency
After a corporate buyout, BARBRI needed to rebuild its IT infrastructure to stand apart. Starting from scratch, the company wanted to build a communication system that used the latest, most innovative technologies.
Build a new IT infrastructure from the ground-up
Ensure seamless connectivity with Microsoft Lync deployment
Determine a single headset provider that could meet the varied needs and work styles of company employees
Voyager Legend UC
Savi 700 Series
Improved employee satisfaction and efficiency
Full corporate adoption of UC, leading to significant cost savings
Streamlined service, support and warranty offerings