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Great customer service is about effectiveness, not efficiency. Take every opportunity to provide a more seamless customer experience.
To evolve your customer service center to better help these customers, make improvements in three key areas:
By providing CSRs with superior noise-canceling technology, all-day wearing comfort, and stylish designs, your CSRs will be more engaged and responsive to customers’ needs.
Joe-Anne McCormick, The Southern California Orthopedic Institute Telecom Analyst