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How to disable call control support in Zoom Meetings

Article ID :
000023850
  Zoom Meetings integration provides headset call control support using industry-standard commands. This may result in call control conflicts with other softphones in a multi-softphone environment (such as with Skype for Business).
 
The following options are available as a workaround.
 
 
  • Option 1:
Users can disable the other softphones process or remove the softphones.
 
  • Option 2:
The Zoom Meetings app provides a setting to disable audio device synchronization. This will result in disabling the Zoom Meeting call control with the headset. The user can still use the on-screen icons to control the call. To use this setting in Zoom Meetings:
 
  1. Open Zoom Meetings v.4.3.4633.0128 or higher. 
  2. Navigate to Settings->Audio. 
  3. Uncheck the box labeled “Enable audio device feature synchronization.”



 

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