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Calisto 800 Series/Calisto P240 Troubleshooting: Cannot use dial pad while on a call using Avaya one-X Communicator/Agent.

Article ID :
000011054

Question

I cannot use the Calisto 800 or P240 dial pad on Avaya one X Communicator/Agent. For instance, I cannot dial a conference call PIN number once the call has started. Is DTMF supported on Avaya One X Communicator/Agent?

Answer

Currently in-band DTMF is not supported with Avaya One X Communicator/Agent softphones.

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