USB Headset Troubleshooting: Lync call control with Windows 8
QuestionI am running Lync on my Microsoft Surface RT. I cannot answer calls using my headset controls. I must answer by clicking on the screen. How can I fix this?
AnswerHeadset call control is not supported on tablets running Windows 8 RT. Calls can only be answered/ended with the on screen controls.
The situation with Lync and Windows 8 is complicated. Microsoft has two different versions of Windows 8 and two different versions of Lync. Compatibility with the different versions is dependent on tablet/PC hardware design. Only certain combinations support headset call control.
Windows 8 is available in two versions: Windows 8 Pro and Windows 8 RT.
- Windows 8 Pro is the most common. It is the standard Windows OS used on Desktop PCs and laptops. Windows 8 Pro is also available on many tablets including the Microsoft Surface Pro and devices from Dell, Samsung, Asus and other manufacturers. Windows 8 Pro runs standard Windows compatible programs. Typically programs that run on Windows XT, Vista and Windows 7 will run on Windows 8 Pro.
- Windows 8 RT is a reduced capability program designed for lower cost tablets with less powerful processors. Windows 8 RT is used on Microsoft Surface RT, Nokia2520 and a few other products. Windows RT runs only “apps” designed for Windows RT. Standard Windows programs will not run on Windows RT.
- Lync 2010 and Lync 2013 are full Windows programs compatible with Windows 8 Pro (also Windows 7, Vista and XT). Lync 2013 and Lync 2010 support headset call control and are compatible with Plantronics Spokes.
- The Lync app is available for free on the Microsoft Marketplace. The Lync app is the only version compatible with Windows 8 RT. The Lync app is also compatible with full Windows 8 Pro. The Lync app does not support headset call controls and is not compatible with Plantronics Spokes.
Lync 2013 Lync App Summary
- If you have a Windows RT tablet your only Lync option is the Lync app. You will not have headset call control
- If you have a computer/tablet running Windows 8 Pro you can run either the full Lync program or the Lync app. The full Lync program supports headset call control. The Lync app does not support headset call control.
- The information in this article applies only for USB connected headsets.