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Plantronics Manager Pro

Easily gain insights, simplify headset adoption, and troubleshoot and respond to individual needs with no interruptions to the customer experience, all from one place.

Overview
Supported Devices
Resources

Empowering Productivity

For users, the ideal headset is something they barely notice. Until it needs to be updated or repaired, that is. When hardware isn’t working optimally, it can have an impact on productivity. Plantronics Manager Pro’s easy-to-use tools empower IT professionals to proactively manage the performance of every Plantronics headset across the enterprise. That means uninterrupted productivity for end users.

Smarter Monitoring and Management

With hundreds—even thousands—of headsets to manage, dealing with individual needs can be time-consuming and labor-intensive for IT staff. Plantronics Manager Pro offers a powerful web-based solution to configure settings and update audio device software and firmware. It also uses a cloud-based architecture and offers predictive reporting tools that provide new insights into your communications environment.

Watch the Screencast Videos to understand the core components.

Schedule your demo today.

Seamless Rollouts and Easy Adoption

Until now, rolling out new headsets and managing user adoption across the enterprise was a major challenge. Combined with Plantronics Hub, Plantronics Manager Pro allows IT managers to configure devices to be truly plug-and-play, so users can start using their new headsets more easily. Plantronics Manager Pro also creates reports on where and how headsets are being used, letting IT reach out to users who need additional training or assistance.

Streamline Settings and Updates

Policy-based management ensures that the user experience with each audio device is exactly within the parameters set by IT. The easy-to-understand dashboard makes it simple to manage device settings, firmware versions, and regulatory compliance based on company policy. You can apply these parameters companywide or to a specific user group.


Regulations and Compliance

Keeping up with industry regulations governing communication devices can be a difficult task for large companies. Plantronics Manager Pro allows the IT team to monitor acoustic protection features, set daily noise exposure levels, and lock those settings in all headsets, ensuring regulatory compliance across the organization.

Simplified Deployment

Designed with point-and-click setup in mind, Plantronics Manager Pro integrates seamlessly with Plantronics Hub to ensure consistent and easy configuration of each and every headset. Plantronics also provides pre-configured MSI installation packages to automatically connect the Plantronics Hub client to a tenant.

Worry-Free Permissions

Fully customizable permissions give your IT team full access to critical audio device settings or firmware deployments. They also give other groups, such as customer service teams, access to information for their own vital reporting. Now every team can have more insight into their own performance, while reducing IT backlog.


Insights

  • Device Inventory - View total count and status for all headset audio devices in your organization.
  • Device Distribution - View the distribution of devices among users, including Plantronics and non-Plantronics devices and users without a detected device.
  • Softphone Status - View status of all softphones being used with Plantronics products across your organization.
  • Conflicts Detected - Identify configurations of installed softphone and Plantronics Hub versions with known compatibility conflicts.
  • Version Status - Improve users' performance and experience by ensuring the latest firmware and software are deployed in all your Plantronics hardware and software.
  • Call Summary - Understand device usage patterns including headset calls made/received and call duration.
  • Common Actions - Identify user behavior patterns related to mute, volume, and quick disconnect functionality that may hold insights for training and performance.
  • Device Adoption - Discover adoption patterns of Plantronics products across your organization.
  • Conversation Details - Improve the quality of conversations by identifying individuals and/or physical locations where the percentage time of overtalk during conversations is higher than normal.
  • Acoustic Events - Review history of acoustic events that occurred during conversations using Plantronics products.
  • Daily Noise Exposure - Identify Time-Weighted Average (TWA) configurations that may be causing user experience issues.

Plantronics Manager is also available, offering another solution for managing enterprise audio devices with the ability to store updates and configuration files to a local server inside your firewall instead of being connected to the Plantronics cloud. Learn more


Supported Devices

  • DA Series
    Plantronics Hub Plantronics Manager Pro Plantronics Manager Assets Analysis Usage Analysis Conversation Analysis Acoustic Analysis
            All Reports Call Summary Device Adoption Common Actions Conversation Details Acoustic Events Daily Noise Exposure
    DA70 x x x x x x Mute, QD, Volume, Adoption x x x
    DA80 x x x x x x Mute, QD, Volume, Adoption x x x
    DA90 x x x x x x Mute, QD, Volume, Adoption x x x
  • EncorePro Family
    Plantronics Hub Plantronics Manager Pro Plantronics Manager Assets Analysis Usage Analysis Conversation Analysis Acoustic Analysis
            All Reports Call Summary Device Adoption Common Actions Conversation Details Acoustic Events Daily Noise Exposure
    EncorePro 700 Digital Series x x x x x x Mute, QD, Volume, Adoption x x x
    EncorePro 500 Digital Series x x x x x x Mute, QD, Volume, Adoption x x x
    EncorePro 700 USB Series x x x x x x Mute, Volume, Adoption x x x
    EncorePro 500 USB Series x x x x x x Mute, Volume, Adoption x x x
    EncorePro 700 Series +DA70 x x x x x x Mute, QD, Volume, Adoption x x x
    EncorePro 500 Series +DA70 x x x x x x Mute, QD, Volume, Adoption x x x
    EncorePro 700 Series +DA80 x x x x x x Mute, QD, Volume, Adoption x x x
    EncorePro 500 Series +DA80 x x x x x x Mute, QD, Volume, Adoption x x x
    EncorePro 700 Series
    EncorePro 500 Series
  • Blackwire Family
    Plantronics Hub Plantronics Manager Pro Plantronics Manager Assets Analysis Usage Analysis Conversation Analysis Acoustic Analysis
            All Reports Call Summary Device Adoption Common Actions Conversation Details Acoustic Events Daily Noise Exposure
    Blackwire 700 Series x x x x x x Mute, Volume, Adoption
    Blackwire 500 Series x x x x x x Mute, Volume, Adoption
    Blackwire 435 x x x x x x Mute, Volume, Adoption
    Blackwire 315/325 x x x x x x Mute, Volume, Adoption
    Blackwire 310/320 x x x x x x Mute, Volume, Adoption
    Blackwire 215/225
  • Savi Family
    Plantronics Hub Plantronics Manager Pro Plantronics Manager Assets Analysis Usage Analysis Conversation Analysis Acoustic Analysis
            All Reports Call Summary Device Adoption Common Actions Conversation Details Acoustic Events Daily Noise Exposure
    Savi 700 Series* x x x x x x Mute, Volume, Adoption
    Savi 400 Series x x x x x x Mute, Adoption
  • Voyager UC Family
    Plantronics Hub Plantronics Manager Pro Plantronics Manager Assets Analysis Usage Analysis Conversation Analysis Acoustic Analysis
            All Reports Call Summary Device Adoption Common Actions Conversation Details Acoustic Events Daily Noise Exposure
    Voyager Focus UC x x x x x x Mute, Adoption
    Voyager 5200 UC x x x x x x Mute, Adoption
    Voyager Legend UC x x x x x x Mute, Adoption
    Voyager Edge UC x x x x x x Mute, Adoption
  • Calisto Family
    Plantronics Hub Plantronics Manager Pro Plantronics Manager Assets Analysis Usage Analysis Conversation Analysis Acoustic Analysis
            All Reports Call Summary Device Adoption Common Actions Conversation Details Acoustic Events Daily Noise Exposure
    Calisto 620* x x x x x x Mute, Adoption
    Calisto 610 x x x x x x Mute, Adoption
    Calisto 240 x x x x x x Mute, Volume, Adoption
  • Clarity
    Plantronics Hub Plantronics Manager Pro Plantronics Manager Assets Analysis Usage Analysis Conversation Analysis Acoustic Analysis
            All Reports Call Summary Device Adoption Common Actions Conversation Details Acoustic Events Daily Noise Exposure
    Clarity 340 x x x x x x Mute, Adoption
  • CS500
    Plantronics Hub Plantronics Manager Pro Plantronics Manager Assets Analysis Usage Analysis Conversation Analysis Acoustic Analysis
            All Reports Call Summary Device Adoption Common Actions Conversation Details Acoustic Events Daily Noise Exposure
    CS500 Series
    CS500 XD Series
Technical requirements:

IE9 on Windows 7, IE10 on Windows 8. Latest, stable Google Chrome (currently version 31) on Mac OS, Windows 7 and Windows 8. Latest, stable Firefox (currently version 26) on Mac OS, Windows 7 and Windows 8.

To find out where to buy, contact your authorized Plantronics reseller.

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